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manders
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November 13, 2017 at 12:45 pm
Some of our events have reserved seats appearing for a ticket. We do not add those in or need them. Some are for 10 seats which is a lot in a 20 person class. This makes it so only 10 people can sign up instead of 20. How do we delete the reserved seats count?
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Josh
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November 13, 2017 at 1:21 pm
These automatically self-delete after 1 hour to allow time for the registrant to fill out the registration form and pay (and prevent a class from overselling). If you find they don’t delete, you can reset the reserved count by going to Event Espresso > Maintenance > Reset and there you’ll click the Reset Ticket and Datetime Reserved Counts button.
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manders
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November 13, 2017 at 5:00 pm
Some classes have 4-10 reserved seats–so those will all clear out after an hour?
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Josh
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November 13, 2017 at 5:06 pm
It depends on whether or not the site’s web server has a working task scheduler. If the task scheduler isn’t working then the task to delete the reservation after 1 hour will not run. After you reset the reservation count does it show a message that any reservations were deleted?
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manders
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November 17, 2017 at 11:57 am
Resetting seemed to work. Or I told them to make a new datetime. Thanks.
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