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Wonderful2016
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March 29, 2016 at 4:38 pm
After searching and finding for Resend Ticket confused about function.
“Go to Event Espresso –> Events and then hover over the name of an event and click on Registrants. Then on the next page, look at the actions column.”
There is nowhere resend icon to find, the doc is misleading, there is just a VIEW Ticket icon!
Usability is king, or i am blind on documentation.
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Josh
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March 29, 2016 at 4:53 pm
Hi there,
Can you post a link to the documentation that you’re finding confusing? We’ll be sure to update it.
You can enable the Resend Ticket feature by going to Event Espresso > Messages > Settings and activate the Ticket Notice Message type.
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Wonderful2016
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March 30, 2016 at 1:30 am
I found this by search – but did not find the right area on doc.
I checked your notice and find that ticket notification is set to active as default.
But as I said, cannot recognize this working, this ticket icon does not send anything but showing a new page with ticket.
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Wonderful2016
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March 30, 2016 at 1:48 am
This is the screen of my backend, first item has ticket icon on right side and this is not saying sending but showing on hover, and that is what happens
http://i.share.pho.to/fbd6875c_o.jpeg
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Wonderful2016
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March 30, 2016 at 3:56 am
Now after try and error found out, does only appear on finished items…. Question, after marked as full paid, does email with ticket send automaticly?
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Tony
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March 30, 2016 at 5:10 am
The ‘Resend Ticket Notice’ icon will only appear for Approved registrations, the reason behind this is that Event Espresso will only send the ticket notice once the registration has been Approved.
So you can’t re-send a ticket notice for a ‘Pending Payment’ registration as the ticket notice has not been sent previously.
Question, after marked as full paid, does email with ticket send automaticly?
Yes, on the front-end this happens by default.
If you manually approve the registration within the admin and select to send related messages the ticket notice is also triggered then.
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