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straycatco
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September 6, 2013 at 9:43 am
I have a client that is telling me that she only receives about every other of the registration confirmation emails. Is there any way that I can regenerate the original registration email without resending it to the registrant too!
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Dean
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September 9, 2013 at 1:00 am
Hi,
Unfortunately no, registration emails will be sent out to the attendee. I would look into the issue of why she isn’t receiving the emails.
Is it a server issue perhaps? You could try using the WP SMTP Mail plugin or a service such as Mandrill or Postmarkapp to control the emails for you.
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straycatco
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September 9, 2013 at 8:32 am
Thank you Dean. Would you know if I set it up so that 2 different emails can receive the registration emails? If so would I just separate the 2 email addresses with a comma? Like this: ” name@address.com, name2@address.com “
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Josh
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September 9, 2013 at 12:10 pm
Hi there,
Are you entering two email addresses in the “Primary contact email” field in Event Espresso>General Settings under Contact Information? If so, that can break the email to admin functionality.
You can send out admin emails to a second email address by entering the second email address under Event Options in the event editor in the field that’s labeled:
Alternate Email Address (optional)
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