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brent verco
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November 21, 2013 at 3:33 am
Hello,
We are building a site with Events Expresso Business License and seek help with following issues we have successfully set up all configurations but facing a lot of issues
We have sent login information https://eventespresso.com/send-login-details/ through this form once you are logged in as admin then you can see the site bit.ly/1e2pKBC
First issue: The Calendar plugin we installed and put shortcode in the page bit.ly/1ixcgBc [ESPRESSO_CALENDAR] but it does not appear for some reason we have one active event also made
Second issue: There are issues with registration form as seen here bit.ly/1fXLXSE we are not happy with form styling how it comes it is all over the place can you please fix this thing for us i think its conflicting with theme css
Third Issue: bit.ly/1fXM5BG on this event listing page add to cart text is next line to register unlike the demo here https://eventespresso.com/testdrive/ it looks much better on demo instead of our site on the same page event description is shown full can we restrict it to like 100 words and then read more button or something like that?
Fourth issue: Also i see in admin panel of event expresso there is an option to change templates in Template Settings Currently its smoothness if i select something else and save i don’t see any change on front end can you explain the purpose of this Template settings function
Fifth Issue: On event Detail page is there a way to show the Google map instead of a link which leads to google map?
Thanks your help will be very much appreciated
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brent verco
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November 21, 2013 at 3:39 am
The login info is sent to Support member Tony Please let me know if i should send to some one else who is active
Thanks
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brent verco
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November 21, 2013 at 4:01 am
please also check this payment option section also all over the place http://prntscr.com/25o4p4
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Dean
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November 21, 2013 at 4:07 am
Hi,
First issue, Calendar: There is a javascript error on the page. The theme is modifying the content output and is wrapping all javscript in P tags, essentially breaking the javascript. You can try wrapping the shortcode in raw tags, e.g. [raw][ESPRESSO_CALENDAR][/raw].
However, that will only work if the theme supports raw tags. If not then you will either have to remove the offending code that is modifying the output or refer to the theme developer.
Second issue: You could turn off the Themeroller settings (Template Settings page) to allow the theme to style the form and see if that helps. (note, see the fourth issue as turning them off probably wont do anything).
Third issue: This is once more due to the theme changing the output formatting, this time it is adding in extra BR tags (line breaks), see first issue.
To restict the description content go to Template Settings and make sure “Display short descriptions in the event listings?” is set to yes, then just use the More tag in the event description where you want it to cut off.
Fourth issue: This is the Themeroller styles, they should change after selecting one from the dropdown and saving.
However, your theme is also using the jQuery UI skins (which is what Themeroller is) and is over ruling our settings so even though the Event Espresso plugin is changing them, they cannot be seen.
I didn’t test this, but you could try changing the Theme setting LOAD STYLE DEFAULT to no and see if that affects things.
Fifth: If you have a venue set via the Venue Manager, then you can use the following shortcode https://eventespresso.com/wiki/shortcodes-template-variables/#venue
I hope that helps, but please let me know if you have any further questions or need clarification.
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brent verco
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November 21, 2013 at 4:42 am
okay we will check further and let you know thanks for pointing issues
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Dean
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November 21, 2013 at 4:51 am
No problem, as mentioned, let me know if you need anything else.
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brent verco
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November 21, 2013 at 11:40 am
We are able to solve payment gateway section with this css .off-site-payment-gateway form br { display: none; }
When i disabled theme roller the whole style is very odd and forms also some got better but still not fine so i will need some one to tweak it for me please if you can will appreciate with theme roller on would like it to work fine
Calendar still don’t show theme developer had look into issue now <P> tags which were generating automatically on calendar page does not generate any more they put the code in their builder this must be some problem with the plugin
Can you please help
Thanks
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brent verco
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November 22, 2013 at 2:37 am
Hello can any one please check my problems and assist?
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Dean
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November 22, 2013 at 3:38 am
Hi Brent,
Using CSS to resolve the issue will work in part, but it will not resolve the underlying issue of the theme modifying the output, so you may still come across issues.
Regarding the CSS, when the Themeroller is off, the plugin uses some base styles from its own CSS, but for 90% of the time it will use the themes style sheet to style the forms etc. If you need assistance with modifying the themes CSS I would suggest checking out our recommended developers section https://eventespresso.com/developers/event-espresso-pros/
The calendar javascript is not loading at all which is why the calendar is not showing, and this is quite strange.
Normally if there is a javascript error the code has still loaded but then stops from actioning. In this case the fullcalendar.min.js file is not being loaded at all. Currently I am at a loss as to why the script isnt loading.
I would recommended testing your site with a default theme such as TwentyTwelve to make sure that the calendar loads up with that theme active.
If needed I would suggest doing a full troubleshoot and swap to a default theme and deactivate all plugins barring Event Espresso and the calendar, test to see if everything works, then bring things back online, testing each time until a culprit is found.
The base plugin and calendar work have been tested with the default WordPress themes which are our benchmark. We work hard to make the plugin and add on plugins work with a variety of themes but it would be impossible to test every combination available. Generally, if the theme follows WordPress guidelines, then it is very likely that there will be no conflicts.
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brent verco
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November 22, 2013 at 4:32 am
Again i will have to check this myself 🙁 i know about css but i thought if i paid something you guys would make it work fine
But i will fix other things although i need help on calendar thing because that is something i cant fix? please make it work somehow my client purchased this plugin leaving others for some reasons and one was this calendar
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Dean
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November 22, 2013 at 6:44 am
Hi Brent,
I understand your frustration, as mentioned we try to make sure that our plugins work on as many different sites and with as many different themes as possible, but as there are thousands of themes and each site set up is unique we simply cannot guarantee 100% compatibility.
While we are happy to offer support and assistance here on the support forums, after all that is what you have paid for, and while we often provide code snippets to assist, it doesn’t cover making themes that are not using WordPress code standards work with our plugin.
Did you try testing the plugin with a different theme (ideally a default WordPress theme)?
This will help us confirm if the theme is at issue or if there is something else that needs to be looked at. I am concerned that the calendar javascript isn’t loading but cannot see why that would be the case.
Testing with a different theme can let us know if it is your theme causing that issue or not.
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Josh
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November 22, 2013 at 10:54 am
I would add that you could try installing the beta version of the calendar that’s available in the pre-release channel. It’s been re-written and one of the things we were able to do was make it more bulletproof to protect against worst case poorly coded WordPress theme scenarios.
If you go to your account page and check the opt-in to the pre-release channel box it will give you access to the beta downloads.
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brent verco
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November 23, 2013 at 12:43 am
Okay the issue is with one plugin theme requires stToolKit when its disabled the calendar appears but that plugin is required by this theme there is some java conflict or something which is hard to figure out and i seek some assistance now if any one can look into site and indicate where can be the issue?
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Josh
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November 25, 2013 at 9:40 am
Hi Brent,
We can look into what the stToolKit plugin does that’s breaking the calendar. Where could I download it from?
Also, did you try the beta calednar? It’s possible that if you upgrade to the beta calendar it will resolve your issue.
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