|
Chuah
|
May 26, 2018 at 10:55 am
Hi Support,
Please assist check why the report export ‘Payment Date’ is different with backend system display?
Below is one of the sample show, in report all the payment date is different with system backend
attachment 01 – It show this transaction payment date is 3/30/2018 16:34 PM
attachment 02 – It show this transaction payment date is 31/3/2018 12:33 AM
https://www.justonlineregistration.com/wp-content/uploads/2018/05/01-2.png
https://www.justonlineregistration.com/wp-content/uploads/2018/05/02.png
Please help solved this problem.
Thanks
|
|
Josh
|
May 26, 2018 at 10:58 am
May I ask what’s set for the timezone in WP > Settings > General? Is it set to a UTC offset or to a city?
|
|
Chuah
|
May 26, 2018 at 6:20 pm
Hi Support,
wordpress timezone is set to City
please assist
Thanks
|
|
Josh
|
May 29, 2018 at 6:55 am
Chuah,
The difference in the dates may be the result of a plugin (or theme) conflict where another plugin is resetting the server’s timezone. One way you can rule out a plugin or theme conflict is by installing the Health Check plugin, then go to WP → Dashboard → Heath Check → Troubleshooting. There you’ll Enable Troubleshooting Mode, then once that’s activated you’ll reactivate Event Espresso only via the Health Check’s Troubleshooting item in the WP admin bar. At that point, can you check to see if the issue persists?
|
