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Renewed license last month but the key is not recognized

Posted: October 25, 2016 at 3:18 pm

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Leslie Evans

October 25, 2016 at 3:18 pm

Hi! We renewed our EE4 license last month (thanks for the discount to returning customers!) along with an add-on. However, the license key is not recognized on the website and there’s still a “Renew” button on the account page.

How can we solve this problem? Do you need to reset the key?

Thanks!


Josh

  • Support Staff

    •

October 25, 2016 at 3:42 pm

Hi Leslie,

Can you contact the sales team from the form on this page? They’ll be able to help you get your account corrected.

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Status: closed

Updated by Josh 8 years, 1 month ago ago

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