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skorby
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March 3, 2015 at 2:55 pm
Event Espresso – 4.6.12.p
WordPress 4.1.1
When people sign up for events, ALL signups are counted as tickets. Unpaid should not count, cancelled should not count. They do.
I cannot resell cancelled tickets.
Unpaid tickets keep real tickets from being sold. I do not want payment pending to count as registrations.
Is there a workaround? Is this being worked on?
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Lorenzo Orlando Caum
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March 3, 2015 at 5:14 pm
Hi, we have not recently changed how the registration statuses affect tickets. These are how they are handled:
Approved
A status of Approved means that a registration has been accepted as complete. The registration will count towards the registration limit, remaining tickets, and calculations for available seats. Payments (if necessary) can also be made by primary registrants with this status.
Pending Payment
A status of Pending Payment means that a registration has not paid but they ARE able to make payments (if necessary). Pending Payment registrations do NOT count towards registration limits, remaining tickets, and calculations for available seats. If registration for a free event occurs, then registrations are automatically set to Approved. For paid tickets, Pending Payment registrations are set to Approved when full payment is recorded.
Not Approved
A status of Not Approved means that a registration has not paid and they cannot make payments for towards an event. Un-approved registrations do NOT count towards registration limits, remaining tickets, and calculations for available seats. This setting differs from the “PENDING PAYMENT” default in that free ticket registrations and paid in full ticket registrations do NOT automatically switch the Registration to APPROVED. Instead, the event admin must manually set the registration to either “PENDING PAYMENT” for registrations requiring payments, or “APPROVED” for free events.
Are any of your events set to auto approve registrations?
http://cl.ly/image/2v0k0g2Q0m1m
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Lorenzo
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skorby
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March 6, 2015 at 11:37 am
Default is Pending Payment.
Pending Payment and Cancelled DO count toward the total ticket count.
Look at this event: http://creativelyuncorked.com/events/creatively-kids-teal-owl-372015/
There are 30 allowed tickets.
1 was cancelled and marked as cancelled.
1 was marked as Not Approved as per your suggestion.
2 were payment pending.
26 were sold and approved, it still says sold out. I want those last 4 tickets to be available for sale. This is happening on all events.
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Lorenzo Orlando Caum
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March 6, 2015 at 1:23 pm
Hi, could you create a new event called test and then try registering but do not complete payment? For example, if you offer an offline payment method like invoice, then select that payment option.
Then return to the single event page and check the tickets sold quantity.
My testing shows that pending payments are not counted and the tickets sold quantity should show 0.
If your checkout steps are different that what I suggested in the testing steps above, then do let us know.
Thanks
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Lorenzo
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skorby
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March 18, 2015 at 12:48 pm
All registrations go through PayPal, period.
More issues.
Can you please explain why this is happening? I have an event set to 40 tickets as always. 42 were sold it says. Tickets are no longer selling because the event is sold out.
However, only 27 tickets are actually sold. 5 are pending payment. What happened to the rest? Please see the attached screenshot. I’m losing 13 ticket sales on each event because of this. This is not acceptable. This started happening with the last major update. This needs to be corrected right away.
Screenshot: http://creativelyuncorked.com/wp-content/uploads/2015/03/please-explain.jpg
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Lorenzo Orlando Caum
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March 18, 2015 at 2:38 pm
Hi, please update to the current release:
https://eventespresso.com/wiki/ee4-changelog/
Are these events being duplicated from an existing edit or are they being created as new through the event editor?
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Lorenzo
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skorby
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March 18, 2015 at 3:27 pm
I will update as soon as it is available as a one-click. I’m on a Chromebook, not a computer.
If I bump seats available up by 10 then run the update, will it oversell by 10?
These events are likely created as duplicates, although I have no way of knowing for sure. We change the permalink when duplicating.
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Tony
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March 19, 2015 at 6:38 am
Hi skorby,
Can I take a look at the registrations for this event and see if I can see a cause for this?
If so can you send temporary log in details using this form:
https://eventespresso.com/send-login-details/
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skorby
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March 19, 2015 at 5:04 pm
Sent.
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Tony
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March 20, 2015 at 6:19 pm
Hi Skorby,
We’ve not received any details as of yet.
Can you please resend using this form:
https://eventespresso.com/send-login-details/
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skorby
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March 20, 2015 at 8:09 pm
Sent again.
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Tony
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March 24, 2015 at 10:23 am
Hi Skorby,
Apologies for the delay, I’ve been re-creating the events on a test site so I could run test payments to try and reproduce.
I’ve not found any issues with registrations other than ‘Approved’ applying to the sold values, I ran multiple tests on the test site at all stages of the registration and checked the sold values, this all seemed correct.
I then ran a couple of test registrations on one of your events and found the same happened there (Pending/Incomplete/Failed registrations are not applying to the sold values) so I am still investigating the cause.
I just wanted to let you know that we are investigating this and your thread has not been forgotten 🙂
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