|
Carrie
|
November 20, 2014 at 8:14 am
Hi guys,
We’ve gone live this past week, however I’m noticing that quite a few of the registrations are not only going through, in full, but without payment.
What I’m seeing is:
– The user is being added to the Attendee’s List
– The user is able to successfully accept the MailChimp email confirmation, and is being added automatically to the mailing list (MailChimp Integration)
– However, their payments are not processing through PayPal
What could be happening? Literally half of the registrations have gone through properly, and the other have all successfully processed without sending their payment.
Any suggestions are welcome, as I’m nervous to keep registration public at the moment.
Thank you,
-Jen D.
(TGC Support)
|
|
Tony
|
November 20, 2014 at 8:24 am
Hi Jen,
What is the registration status of these attendees?
Look within the attendee list for the event and it will display a status.
|
|
Carrie
|
November 20, 2014 at 8:28 am
Hi Tony,
All registrants who have not made payments are displaying as Status Pending.
-Jen D.
(TGC Support)
|
|
Tony
|
November 20, 2014 at 8:54 am
In EE3 Registrations with a status of ‘Pending’ apply to the attendee list, but that is not the Default setting for Event Espresso, have you changed the Default Registration Status setting?
There is 2 places this is changed:
Globally within Event Espresso -> General Settings. Under Advanced Features – http://take.ms/BjywM
And also per event, find the event within the Event Overview and edit it, within the sidebar on the right you’ll see ‘Default Registration Status’ – http://take.ms/NoThc
What are both of these settings set to?
|
|
Carrie
|
November 20, 2014 at 11:25 am
Hi Tony,
Yes, I did change the default settings under Advanced Features to “Pending.”
Under the event itself, the “Default Payment Status for Event:” is set to “No Change.”
Thanks,
-Jen D.
(TGC Support)
|
|
Carrie
|
November 20, 2014 at 11:28 am
*Update – sorry to bump this post* We’ve just had someone register, just now, and their registration went through fully, even through PayPal. **Do you think this might have something to do with people cancelling their registration, before paying with PayPal??
-Jen D.
|
|
Tony
|
November 20, 2014 at 11:31 am
Then that’s why those attendees are being applied to your Attendee list.
Registrations with a ‘Pending’ status apply to your your attendee list. This is to be used to reserve a place within the event regardless of payment.
If you change that setting back to ‘Incomplete’, which is the default, only attendees that have paid will apply.
Can I ask why you changed that setting?
|
|
Carrie
|
November 20, 2014 at 11:38 am
Thanks, Tony, this makes sense to me :s I can’t recall why I changed it, and I’ve just changed the “Advanced Features Status” back to “Incomplete (Default).”
Are the event’s “Default Payment Status for Event:” settings alright to be left at “No Change?”
Thank you,
-Jen D.
|
|
Tony
|
November 20, 2014 at 11:44 am
Yes that’s fine.
The events themselves are looking at the setting within General Settings unless you change them on a per event basis (say you want 1 event that should apply all the attendees to the attendee list, but all other events not. Then you’d set that specific event from ‘No Change’ to ‘Pending’, the other events continue to use the default setting from General Settings)
Also to be clear, now that the default status has been changed, any new attendees that register will have a status of Incomplete and will not apply to the attendee list until they have paid. However, current ‘Pending’ attendees that have not paid, will need to be manually edited (change the status to incomplete) or deleted from the attendee lists.
|
