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naturebus
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December 19, 2019 at 10:39 am
Email tickets and registration confirmations are not being sent to our customers. We had it set up before, but when we renewed our license with Event Espresso it seems to not have it connected anymore. When I open “messages” it says “(30/30 Failed)” for the last registrations.
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Josh
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December 19, 2019 at 11:26 am
Hi,
We’ve received your request for priority support.
One important thing to know is your support license doesn’t actually affect the sending of emails on your website.
I did some checking and found that all of your site’s message templates have been removed. This is what the Default Message Templates page looked like:
https://slack-files.com/T02SY781D-FRWQHMEQG-9a3d91834a
I’m going through and reactivating the message templates right now. I’ll let you know when they’re all restored.
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Josh
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December 19, 2019 at 11:48 am
Update: The ticket & email templates have been restored.
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naturebus
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December 20, 2019 at 10:20 am
Thank you so much for your assistance Josh!!! Everything is working perfectly now!
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Josh
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December 20, 2019 at 11:58 am
Great to hear thanks for letting us know.
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