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Andy Milana
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September 5, 2016 at 4:44 am
Dear support something strange happened today, I am looking at the registrations page and I can see that an attendee as registered although where the transaction has gone well, also as per stripe cross check, somehow on the EE system show pending payment, please see this link (image) for the transaction complete but still pending payment status
Do you know what this might be?
Looking forward to hear from you
Kind regards
Andy
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Andy Milana
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September 5, 2016 at 5:13 am
Hi Again,
while checking the attendee transaction I noticed that somehow one step is missing, finalize registration : never initiated, could you tell me how to manually do that for this attendee?
see this link for further details finalize registration never initiated
Regards
Andy
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Tony
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September 5, 2016 at 7:17 am
Hi Andy,
It sounds like there was an error thrown at the end of the registration.
Did the user report any errors? If you view the payment for that transaction does it show just a single payment that is complete?
Do you have access to the servers error logs? If so check the logs around the time of the transaction.
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Andy Milana
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September 5, 2016 at 10:09 am
No the user didn’t report any errors, although as per my previous comment @5:13am the transaction status is set to complete but the additional transaction details show as finalize registration : never initiated
not sure if i have access to the server error log as my webiste is hosted with 1and1 and they are not that great of a host
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Andy Milana
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September 5, 2016 at 10:13 am
can I switch this attendee registration to accepted and completed my self?
as I said on the stripe system shows payment successful
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Tony
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September 5, 2016 at 10:24 am
Yes you can.
Click the checkbox next to the registration.
Then in the bulk actions select ‘Approve and Notify’ (or just ‘Approve’ if you don’t want to trigger the emails)
Then click apply.
http://take.ms/0sdYu
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