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Kirk Childs
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March 3, 2014 at 1:20 pm
We don’t want someone to possibly think they’ve registered without having paid for an event. How can we require payment in order to register?
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Nikki
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March 3, 2014 at 3:50 pm
Hi Kirk,
Currently there is not a way to stop someone from registering without payment. They will show as incomplete registrations and they will not count toward the attendee limit.
The registrant will receive an email that will tell them to pay for the event and you can customize the text with what you want included.
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Kirk Childs
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March 4, 2014 at 9:17 pm
Would be great to have a setting for it in a future version.
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Dean
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March 5, 2014 at 1:55 am
Hi,
Thanks for the feedback, I have added your +1 to the feature list.
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Kirk Childs
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March 18, 2014 at 2:31 pm
We’re continuing to experience issues with people registering without paying. It is difficult to understand how or why the system would be designed this way. Not sure what good a system is for businesses that are in the business of making money for their services. This isn’t really a nice to have feature, this one is a must have requirement.
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Tony
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March 19, 2014 at 4:51 am
Hi Kirk,
The system is designed to be as flexible as possible for the attendee, one reason for allowing registrations first is that it allows users to register now and pay at a later date.
You can stop the Registration Confirmation email from being sent until after payment has been made if that helps?
Go to Event Espresso -> General Settings. Email Settings.
Set ‘Send registration confirmation emails before payment is received’ to No and update the settings.
The Confirmation will then only be sent once the user has been directed to the thank-you page.
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Kirk Childs
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March 20, 2014 at 6:13 pm
That’s not enough for our needs. Is this the first time someone has brought this up? Was hoping for a suggestion or maybe a solution that someone else has done to hack together a workaround.
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Brent Christensen
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March 20, 2014 at 6:47 pm
What Payment Methods have you enabled ?
If you are giving people the opportunity to select Invoice or one of the other offline payment methods, then you are basically allowing them to “pay later”.
If on the other hand, you only enable payment methods that require immediate payment, such as PayPal, then your registrants will have no option but to select that Payment Method and proceed to make a payment.
Another important thing to note is to ensure that your “Default Registration Status” (log into WordPress admin and go to Event Espresso > Events > Default Settings Tab) is NOT set to “Approved”, which is the ONLY setting that will reserve a space for somebody that has submitted a registration form. “Pending Payment” will allow them to make payments, but again, will not reserve a space until payment has been received and registered via the Transactions admin.
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Kirk Childs
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March 28, 2014 at 7:23 am
Default Payment Status only has Incomplete (Default) and Pending as options. There is no option for Approved. Incomplete is selected.
We use only PayPal, with no Invoice or offline payment methods. Some people have been registering and stopping at the midway screen. So they’re in limbo with their info in the system, probably thinking they’re signed up, and not returning to pay. See the problem?
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Lorenzo Orlando Caum
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March 28, 2014 at 12:53 pm
Hi Kirk,
Event Espresso has some text in a yellow warning box that appears prior to clicking through for PayPal Standard:
Your registration is not complete until payment is received.
Does this sound familiar?
You can also adjust the messaging (add a stronger warning statement) for the phrase above by using a gettext filter. Here is an example:
https://eventespresso.com/topic/edit-paypal/#post-88940
—
Lorenzo
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standoutsites
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March 28, 2014 at 1:25 pm
Kirk, I’m in the same boat with you. Only today found out that there are people who received approved registrations (tickets) but were not able to complete the payment. I am glad that people honestly admitted that and brought it to our attention. This should not be a default setting. Default setting should be: get approved only after payment. Any other flexible options should be options, not set by default.
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Garth
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March 28, 2014 at 2:09 pm
I consider it a good business practice to collect the information for all attempted registrants and contact those who may have trouble registering for whatever reason(s) (cc payment failed, your website server is down, confusion, etc.). If you don’t collect the information for each attendee then you can’t contact them to try and help them register and fill up your event.
Plus, the more info potential-attendee information you collect the more people you have to market your subsequent events.
I see this as a customer-centric business practice.
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