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Registration key issues

Posted: March 11, 2015 at 6:16 am

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Suhaib Siddiqi

March 11, 2015 at 6:16 am

I am using EE on only one domain. I cannot auto-update and I see following message in my dashboard.
“You have the correct Support License Key for Event Espresso but your account only allows for automatic upgrades on one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.”


Tony

  • Support Staff

March 11, 2015 at 6:19 am

Hi Suhaib,

I have reset your license key.

You’ll need to go to Event Espresso -> General Settings.

Remove the license key (cut), save the settings, replace the key (paste) and save the settings once more. Be sure to check for whitespace before/after the key before saving.

You will also receive an email with these instructions.


Suhaib Siddiqi

March 11, 2015 at 7:30 am

Hi Tony

Thanks. It works now.


Tony

  • Support Staff

March 11, 2015 at 7:45 am

Great 🙂

I’ll mark this thread resolved.

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