Support

Home Forums Event Espresso Premium Registration form – some answers different in retrieved form

Registration form – some answers different in retrieved form

Posted: January 19, 2015 at 6:52 pm

Viewing 5 reply threads


Jeremy

January 19, 2015 at 6:52 pm

Some answers in the retrieved form are different from the actual answers given in the original registration. The WP Admin and user-front-end retrieved forms contain the same inconsistencies (as do the actual mysql database records). It seems to be that some answers are being saved incorrectly, some not at all, or retrieving data from other registrations (that bit is weird) and saving it onto another registration.

I have screenshots comparing the two (before, and retrieved after).

It affects maybe 10-15 questions/answers out of the total 80 questions (there are lots of medical questions). Text fields, select and checkboxes are affected (text areas ok).

The reg code and reg link are all unique (in the database). The Reg sessions are not necessarily unique (this is a test environment, there are only 2 people submitting mock-info forms).

Each checkbox questions appear to be assigned two IDs in the HTML (id=”1-*******[54][38]”, and then the answer is answer is assigned to the second number in the database (ie 38, when it is actually the answer to q54).

Screenshot comparing during rego and retrieved rego fields


Lorenzo Orlando Caum

  • Support Staff

January 20, 2015 at 9:37 am

Hi, are these registrations being submitted from the same computer back to back?


Lorenzo


Jeremy

January 20, 2015 at 2:33 pm

That is correct.

Generally an event might have 100 registrations, and 95 of those will be done on 95 different computers and sessions. It’s for school camps. But then there is a definate use-case where the class teacher will need to add the last 5 students themselves, and that will be done like my testing where it is the same computer, on back-to-back sessions.


Lorenzo Orlando Caum

  • Support Staff

January 20, 2015 at 4:06 pm

Hello again,

It looks like the session is not closing completely or there is some browser caching occurring.

Could you share a link to an event so we can take a look at this issue?

If you do not want to share this link here in our support forums then please email the link to the email address below and also include a link to this support post.

support [at] eventespresso.com

Thanks!


Lorenzo


Jeremy

January 20, 2015 at 4:44 pm

Thanks. Link has been emailed.


Lorenzo Orlando Caum

  • Support Staff

January 20, 2015 at 9:28 pm

Thanks. I sent a reply to your email address.


Lorenzo

Viewing 5 reply threads

The support post ‘Registration form – some answers different in retrieved form’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso