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Elizabeth
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July 6, 2016 at 4:37 pm
Hi,
I’m actually having two problems as relates to my registration form.
I recently upgraded to EE4 and now my registration form is only partially loading (asks for only first and last name and email, rather than also asking for address info and phone number as we have done in the past). I have double checked my settings in the Registration Form set-up, but nothing changes.
Also, when I fill in those 3 boxes during a mock registration and press the proceed to payment options button, I end up right back where I started with an error message saying “First Name is a Required Field” (even though I’ve obviously filled it out). I’m not a coder and would love help understanding what to do next.
Thanks!
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Tony
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July 7, 2016 at 4:50 am
Hi Elizabeth,
I have double checked my settings in the Registration Form set-up, but nothing changes.
If you edit the event and look within the sidebar you’ll find settings for the questions to be asked for your registrations – http://take.ms/1CBvc
What do you have set there currently?
Also, when I fill in those 3 boxes during a mock registration and press the proceed to payment options button, I end up right back where I started with an error message saying “First Name is a Required Field”
Can you link us to event so we can view this please?
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Elizabeth
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July 7, 2016 at 11:38 am
Hi Tony,
Here is a view of what I have selected within the event creation page: http://tinypic.com/r/2mnhcmc/9
Here is a view of what I have selected from the Registration Form creation page:
http://tinypic.com/r/35kuy5y/9
Here is a link to the event registration page:
http://www.livingartsschool.com/events/herb-identification-walk-at-mount-sanitas-2/
Let me know if I can answer any other questions!
Thanks,
Elizabeth
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Josh
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July 7, 2016 at 12:13 pm
Hi Elizabeth,
I checked your site and there are a few JavaScript errors, which appear to be from some old unused theme code.
Here’s a screenshot of one of the errors:
https://www.evernote.com/shard/s4/sh/66b225fe-0b40-40e1-94de-8fa382cd5f3b/b5d4e42ac9f3e8aa64556eb84b44de3f
If you go into the theme’s files, there’s a file at
/wp-content/themes/Living-Arts-School-Theme/js/jquery.init.js
There you can remove the code starting on line 9 and ending on line 21 (right before it says //comment check). Then save.
The address questions may need to be assigned to the Address Question Group before they’ll appear on the registration form.
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Elizabeth
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July 7, 2016 at 3:54 pm
I went ahead and figured out how to use FileZilla to edit my theme file, in the location you mentioned above and I removed the code from line 9 through line 21 and saved it. I’m still receiving the same error message when I complete the registration form–so that didn’t solve the problem. Any other ideas?
I was able to add my questions to the correct Question Groups, and that seems to have helped that problem.
Thanks,
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Lorenzo Orlando Caum
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July 7, 2016 at 4:03 pm
Hello,
I noticed that the event cart isn’t triggering correctly from the single event page. It should pop-up with some options.
There are some errors on that page related to another plugin:
https://cl.ly/432f260E0b3G
Is the newsletters plugin currently in use?
If you are not sure, then do these issues go away when only Event Espresso is activated through your WP plugins screen?
—
Lorenzo
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Elizabeth
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July 7, 2016 at 4:28 pm
Hi, I know that that particular newsletters plugin hasn’t been in use for a few years…
I went ahead and deactivated all plugins except for the Event Espresso ones and it appears that things are working now…how can I figure out where the problem lies? Just one by one activate the plugins and test the event registration each time? Or is there a quicker method?
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Elizabeth
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July 7, 2016 at 5:04 pm
Okay, I’ve attempted to go through one by one and activate plugins and then check to see if the registration page is still working and when I find that I’m no longer seeing the little cog turning around when adding an event to my cart, then I stop and back up and deactivate the last plugin. Unfortunately, this doesn’t seem to be working because (maybe there’s a delay?) I have to go back quite far in my list of plugins before the cog starts turning again…and I am not able to tell which plugin is actually the source of the conflict. What would you recommend, or is there some way for you to tell on your end which plugin is causing problems?
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Josh
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July 8, 2016 at 9:27 am
A quick way to check for errors is open up Firebug or the Chrome Web Inspector and check for JavaScript errors. Then you check the error to see which file it’s pointing to.
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Elizabeth
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July 8, 2016 at 10:42 am
Okay, I am looking at Firebug and unfortunately am pretty clueless when it comes to this stuff. It looks like this is what’s coming up–but this plugin is no longer installed on my website and hasn’t been for the last 3 years. What would you do with this information? Here’s a screenshot of the console in Firebug:
http://tinypic.com/r/2hg44rp/9
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Josh
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July 8, 2016 at 11:19 am
Which plugin is no longer installed on your website? Mailpoet Newsletters?
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Elizabeth
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July 8, 2016 at 2:49 pm
Wysija newsletter
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Josh
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July 8, 2016 at 2:55 pm
That’s the same plugin though, right? Do you happen to have the Mailpoet plugin activated?
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Elizabeth
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July 8, 2016 at 3:02 pm
I don’t have any Mailpoet plugin activated…I don’t even have it installed.
It seems like the problem might be with my MailChimp plugin, which I use to allow folks to sign up for our newsletter on the website. Is it possible that it’s having a conflict with the EE4 Mailchimp add-on?
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Josh
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July 8, 2016 at 3:15 pm
Not likely with the mail chimp add-on because the EE4 MailChimp add-on does not add any scripts to the front end of the site, and the issues you are seeing are front-end JavaScript issues.
If you find that there are no JavaScript error with the MailChimp newsletter plugin, maybe there’s a way to disable those scripts so they only load on the pages where they’re needed. Sometimes those signup forms are in a widget, and a plugin like Widget Logic will let you control exactly which pages the widget should load on.
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Elizabeth
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July 20, 2016 at 1:30 pm
The problem stopped when I deleted the Mailchimp plugin.
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Josh
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July 20, 2016 at 2:10 pm
May I ask if it was one of the MailChimp plugins listed here?
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