|
March 9, 2015 at 3:59 pm
Hi Mark,
How did you create the event you have on the site now, manually?
There is a couple of issues I’ve noticed.
The memory limit for the site is 40MB, that is rather low and I would recommend upping this to at least 96MB. Its is pretty simple to do if you have FTP access (or something similar like cPanel’s file manager) you can add something like this:
define( 'WP_MEMORY_LIMIT', '96M' );
to your wp-config.php file, about the comment:
/* That’s all, stop editing! Happy blogging. */
You can fine more info here:
http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
You can use a higher value if you prefer, however it depends on how much memory you host will allow.
The next issue is that, the default question groups have been incorrectly created, which is causing the problems reported and will have a ripple effect throughout the plugin. It is possible this was caused by a lack of memory when installing.
It appears you only have a single event, with no registrations currently is that correct? If so I would recommend resetting Event Espresso after upping the memory limit, checking the default question groups have been correctly created and manually re-creating that event.
Start by making a backup of the database just to be safe. (It is important not to skip this step) There are plenty of plugins available to do this, or you can do it manually. We have a guide here:
https://eventespresso.com/wiki/how-to-back-up-your-site/
Once you have a backup go to Event Espresso -> Maintenance -> Reset/Delete Data.
Within that tab you’ll find ‘Permanently Delete All Event Espresso Data’.
Once you click that button a popup will confirm you want to delete all EE data and reset. (Event Espresso will de-activate and it will be as if it had never been installed, all EE settings will be the default settings)
**Note at this point it may be a good idea to delete Event Espresso, download the latest version from your account page and upload this through Plugins -> Add New -> Upload Plugin, this is to ensure you have a ‘clean’ version that is the latest**
Activate Event Espresso once again and then go to Event Espresso -> Registration form -> Question Groups. It is important these are setup correctly. Please do not continue setting up Event Espresso if these seem incorrect still.
Personal Information should be ID 1 and look like this – http://take.ms/C9bQ5
Address Information should be ID 2 and look like this – http://take.ms/WlBxl
If they look like the above then the groups have been correctly set up and should work as expected.
Now re-create your event and run a test registration to check all is working.
Event Espresso sporadically de-activating itself is not a common issue, again this could be memory but I suspect not. Can you check your server error logs and see if there is anything pointing towards Event Espresso that may help.
|
