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hartwig123
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April 6, 2015 at 8:43 am
After successfully updating to the latest version 4.6.18.p, the Countries/States drop down in the registration form is empty. We have tried adjusting the states settings in General>Countries and the changes save, but there are still no countries or states in the drop down. We’ve reviewed to ensure there are no javascript errors and there are no CSS rules that could be hiding the states. When inspecting the DOM, the select element contains no options for states. Enabling WP_DEBUG does not show any warnings or errors when hitting the registration page. Here is a screen capture showing the issue: http://screencast.com/t/Rjw1cLswv5
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Tony
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April 6, 2015 at 9:03 am
Hi Lori,
Which version of Event Espresso did you update from?
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hartwig123
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April 6, 2015 at 9:24 am
Hello,
We updated from version 4.4.10p
Thanks
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Lorenzo Orlando Caum
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April 6, 2015 at 9:30 am
Hi,
We have tried adjusting the states settings in General>Countries and the changes save, but there are still no countries or states in the drop down.
It sounds like they are appearing in the WordPress dashboard.
Do you see this issue when only Event Espresso is running?
Also, if there has been any custom site snippets for Event Espresso 4.4.x, could you comment those out?
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Lorenzo
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hartwig123
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April 6, 2015 at 10:04 am
Yes, the states are appearing fine in the dashboard and settings changes save without issue, have a look at this screen capture and it helps to clarify what we are seeing: http://screencast.com/t/Rjw1cLswv5
I disabled the snippets we had in place, and I removed the custom template files within the theme for controlling the single event layout. The state dropdown remains empty.
Thanks
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Lorenzo Orlando Caum
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April 6, 2015 at 10:28 am
Hi, did you backup the database prior to running the update?
If so, could you restore it and try the update and migration again?
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Lorenzo
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hartwig123
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April 6, 2015 at 10:57 am
Yes, I did backup the database and file system beforehand. I will try this and report back with our findings.
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Lorenzo Orlando Caum
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April 6, 2015 at 11:12 am
Alright, please try running the update again with only Event Espresso running. Let us know if there are any notices or errors during the migration process.
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Lorenzo
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hartwig123
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April 7, 2015 at 12:05 pm
After reverting to the backup version, I found that the states were still missing. Upon further investigation, it turns out that the states were not showing up because of the show Country option being set to “No”. One of our admins was trying to get rid of the country label and thought that checking “No” would do that. They did not realize that selecting this would hide all of the states for this country as well. http://screencast.com/t/7HavKW5Oiuvj
Be advised, on EE 4.4.10p, the State dropdown became a text box that could have the state input as user text when this setting was configured this way. On EE 4.6.18p, the box remains a select input with no selectable options.
You can mark this issue resolved as a false alarm.
Thank you for working with us on it.
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Lorenzo Orlando Caum
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April 7, 2015 at 2:54 pm
Hi, we appreciate you sharing the solution here. Glad to hear you got this working!
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Lorenzo
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