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acsw
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June 16, 2018 at 10:19 pm
Hello
I have just noticed that with one event some of the registration questions/answers are not being populated in the event report – the name of the question is there but no answer – i can see the answer when i select that registration
please advise urgently
thanks
Sue
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Tony
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June 18, 2018 at 4:06 am
Hi Sue,
That’s strange, can you link me to the event in question so I can take a look, please?
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acsw
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June 18, 2018 at 4:19 am
Hi Tony
thanks
here is the link
http://acsw.com.au/events/v_ort_14july18/
Sue
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Tony
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June 18, 2018 at 4:42 am
Ok, I just ran a test registration on that event, can you confirm if my details show up, please?
Are you customizing the CSV reports at all? (We have filters that allow you to remove/reorder the contents of the CSV so I’m just checking you are not using any of those)
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acsw
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June 18, 2018 at 4:47 am
thanks Tony yes all fields are populated in the full report (not using customised) – its odd as about 4 entries didnt have 1 field (which was required) populated.
anyway seems to be working now
thanks
Sue
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Tony
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June 18, 2018 at 5:02 am
May I ask which question it was?
Your Odour question has a blank entry which would class as the question being answered (passing the required field) but would show up as nothing/empty so just checking it’s not that.
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acsw
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June 18, 2018 at 6:31 am
Hi Tony yes it was the odour question
i thought i had the odour question set as required answer…
thanks
Sue
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Tony
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June 18, 2018 at 7:04 am
OK, well I’m glad you have it working now 🙂
Any further problems please let us know.
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acsw
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June 18, 2018 at 7:07 am
Sorry Tony are you saying there is an issue with the odour question?
thanks
Sue
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Tony
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June 18, 2018 at 10:00 am
No, as long as it’s showing correctly in the report everything looks correct to me.
Can you see the questions/answers in the CSV?
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acsw
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June 19, 2018 at 6:30 pm
Hi Tony yes i can see the questions/answers in the CSV …. just not sure why it missed these for a few entries but seems to be working ok now
thanks
Sue
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