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Art Makers Denver
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February 7, 2022 at 9:53 am
Our event for 2022 is having registration issues – when people try to register using a credit card for payment, people get a notice that says “This registration step could not be completed. Please refresh this page and try again.”
When people refresh and try again, they end up getting charged for each failed attempt. We are using Stripe for the payment gateway. We used the same set up in 2020 with zero issues.
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Tony
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February 7, 2022 at 10:34 am
Hi there,
“This registration step could not be completed. Please refresh this page and try again.” is a catch-all Event Espresso will show when an error is thrown but no details of the error were given.
Usually, that will happen if there is a fatal error being thrown on the request and that should be logged in the servers error logs, can you check there for any Errors from Event Espresso or the Stripe payment method?
(Your host will usually have a section for you to view the error logs in your control panel)
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Art Makers Denver
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February 7, 2022 at 11:15 am
Here is the error that keeps repeating:
Stack trace:
#0 {main}
thrown in /home/willowar/public_html/artmakersdenver/wp-includes/widgets/class-wp-widget-block.php on line 17
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Art Makers Denver
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February 7, 2022 at 11:17 am
Additional error information:
An error of type E_ERROR was caused in line 1786 of the file /home/willowar/public_html/artmakersdenver/wp-content/plugins/event-espresso-core-reg/core/third_party_libs/pue/pue-client.php. Error message: Uncaught Error: Attempt to modify property “response” on bool in /home/willowar/public_html/artmakersdenver/wp-content/plugins/event-espresso-core-reg/core/third_party_libs/pue/pue-client.php:1786
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Tony
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February 7, 2022 at 3:50 pm
Are you using a plugin to block updates at all?
That error means something is going on on the request for EE to check for updates.
Can I take a look at the site? If so can you send temp login details using this form:
https://eventespresso.com/send-login-details/
Note – if you have FTP credentials it will make narrowing this issue down a lot easier/quicker so please include those in the above.
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Art Makers Denver
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February 7, 2022 at 4:11 pm
Sent the form.
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