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manders
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November 1, 2017 at 8:50 pm
We have had errors with registrations, and it appears to be when there are special characters in the text fields at checkout (i.e. ‘ or ?) and sometimes when that’s in the title of the class. Is this a well known error?
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Tony
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November 2, 2017 at 3:36 am
Hi there,
No that’s not a known issue.
What errors are you getting when special chars are used?
Do you have an event that consistently shows the error that I can register onto?
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manders
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November 2, 2017 at 11:21 am
We just had a location report this again today. The title of the class they were registering for had all of these characters in it: – / & ! so I had her remove the / to see if it would work. However, other registrations were able to go through with the title like that.
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Tony
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November 2, 2017 at 11:23 am
OK, do you know the exact error that was thrown and at what point during the registration?
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manders
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November 3, 2017 at 5:25 pm
We figured it out–there was a ticket that had extra spaces in it and then text after it. So the extra spaces were throwing it off. It was the 270 error.
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Josh
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November 7, 2017 at 2:21 pm
Hi there,
May I ask can you share an example of what those extra characters looked like within the context of the event ticket information?
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