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ANDERSON DELIMA
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August 29, 2016 at 2:07 pm
I’m running WP 4.6 – the latest version. I’m getting the following error when trying to register from my iPhone on STEP 1:
‘This registration step could not be completed. Please refresh the page and try again’
this is the event url: http://metrolifechurch.com/events/foundationsoffaith/
when i register from a ios desktop environment it’s fine
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ANDERSON DELIMA
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August 29, 2016 at 2:10 pm
I’m actually getting the error on desktop as well – retested and it appears on my laptop also
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ANDERSON DELIMA
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August 30, 2016 at 5:55 pm
Guys we need help asap. pLease.
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Lorenzo Orlando Caum
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August 31, 2016 at 6:21 am
Hello Anderson,
Your site is running an old version of Event Espresso from last year so we recommend updating to the current software. You can get access to the latest software by reactivating your support license:
https://eventespresso.com/pricing/?ee_ver=ee4
Also, if this was previously working but recently stopped, then it may be a conflict with another plugin on your site.
Try temporarily deactivating all plugins and reactivating Event Espresso 4 and re-testing.
I do still recommend purchasing another support license as your version at 4.4.x is from last year so it is out of date.
—
Lorenzo
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ANDERSON DELIMA
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August 31, 2016 at 10:00 am
Hi Lorenzo, we have purchased the new license. How to we upgrade? As I remember, we do not need to re-install the plug-in right, we only need to update the Key into WordPress.
Where should I add the Key in WordPress? We have a Multi-Site WP.
I was looking on the WP>>General Settings>>Your Organization Settings…. but I can not find where to add.
Please help. thanks.
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Josh
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August 31, 2016 at 11:09 am
The key field will be on the Event Espresso > General Settings page, on the main site of the network only.
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Lorenzo Orlando Caum
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August 31, 2016 at 11:12 am
Hi Anderson,
The support license key will be available on the primary site on the network.
You can go to the network admin and deactivate and delete Event Espresso. Then download the latest copy from your Event Espresso downloads area:
https://eventespresso.com/users/1target/#ee4-downloads
It will be saved to your computer as a zip file and then you can upload it. Then go back to the site where it was running and activate.
Since you are on an older version, then it will ask you to migrate. Be sure to complete the migration so your information is transferred to the latest version of Event Espresso and then Event Espresso will move itself out of maintenance mode.
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Lorenzo
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ANDERSON DELIMA
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August 31, 2016 at 12:06 pm
I’m confused, and afraid to loose the old events from the Client. Should I install the new plug-in version or just change the Key?
Lorenzo, you mentioned about deleting our current plug-in and reinstalling the new verison… will that loose old events from the website?
We only have 1 website that uses EE in our Multisite, and it is not the main site of the network. I found where the key is on the main site of the network.
Now on the site which uses EE I have these 3 messages showing:
1.
The Advanced Responsive Video Embedder Plugin was activated on this site for over a week now. I hope you like it. It is always nice when people show their appreciation for a plugin by contributing or donating. Thank you!
2.
You have the correct Support License Key for Event Espresso but your account only allows for automatic upgrades on one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.
3.
An automatic update for Event Espresso – Calendar (EE 4.3+) is available but your Support License Key is invalid. Either you have entered the wrong key on the Event Espresso General Settings page (EE3+ users) or Your Organization Settings page (EE4+ users) OR you no longer have access to the updates for this plugin. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.
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ANDERSON DELIMA
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August 31, 2016 at 12:11 pm
It shows that I have version- Event Espresso – 4.4.10.p
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Josh
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August 31, 2016 at 1:29 pm
Lorenzo, you mentioned about deleting our current plug-in and reinstalling the new verison… will that loose old events from the website?
No. The events are stored in the database. The PHP files that make up the Event Espresso plugin are just that, PHP files.
I’m confused, and afraid to loose the old events from the Client. Should I install the new plug-in version or just change the Key?
In either case, you’ll get the new version. If you’re concerned about losing data, then you really should be making backups of the database, and have a plan on how to restore your site’s data.
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