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Mike Query
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August 10, 2015 at 12:12 pm
Hi,
I received this message from a customer this morning, I’m unsure of what this error means and why it’s happening. Any ideas?
—
Good morning!
Today I was able to get past the first page where I entered my name and
region for the registration. When I submit the second page that has my
credit card information to purchase the tickets I get a popup with the
following text:
An error has occurred:
The primary registrant for this transaction could not be determined due to
a technical issue.
Please try again or contact * for assistance.
EE_SPCO_Reg_Step_Payment_Options –
_capture_primary_registration_data_from_billing_form – 1022
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Jonathan Wilson
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August 10, 2015 at 2:14 pm
Hey Mike,
Are you on the latest version of EE and the Stripe add-on? We issued a fix for a similar error some time ago.
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Mike Query
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August 10, 2015 at 5:16 pm
I’m on the latest version (EE 4.7.9.p) and am not using the Stripe addon (using PayPal pro).
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Lorenzo Orlando Caum
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August 11, 2015 at 3:36 pm
Hi Mike, were you able to duplicate this issue from your end? Also, do you know which web browser was in use and could you provide a link to the event?
I’d like to check to see if there are errors on the registration checkout page.
Thanks
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Lorenzo
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Mike Query
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August 11, 2015 at 3:48 pm
The error has not happened for me, no. I will try and track down the browser that was used, I will have to ask the user.
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Tony
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August 12, 2015 at 5:36 am
Did the user leave the page open for a long period of time before registering?
If you check your servers error logs, do you see any issues with timeouts or memory exhausted error messages?
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