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ranchosouth
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May 15, 2015 at 10:30 am
I just added a new event,and need to manually add registrants. I get an error after entering a person. Can you tell me what is going on? I tried and did another event, just for testing and I get same error message.
An error has occurred:
Unable to save registration form data for the form input: “13” with the submitted value: “Array”
EE_SPCO_Reg_Step_Attendee_Information – _process_registrations – 727
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Lorenzo Orlando Caum
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May 15, 2015 at 10:34 am
Hi, does this event have a custom question that is used multiple times for an attendee/registrant?
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Lorenzo
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ranchosouth
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May 15, 2015 at 10:37 am
yes, two times
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ranchosouth
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May 15, 2015 at 1:32 pm
Ok, I did change and made a new question option so that the event only has one option, and now it works. But I guess this is something which needs to be looked into. Thanks. R
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Lorenzo Orlando Caum
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May 16, 2015 at 10:12 am
Hi,
The same question can’t be used multiple times because they are both trying to save to one spot in the database so that will cause it to fail.
In your example, a question with an ID of 13 was being used twice so multiple answers was causing it to fail.
You can create multiple questions even if they have the same name. That will assign them different IDs so this won’t happen again.
Thanks
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Lorenzo
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