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Brad Richecoeur
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January 20, 2017 at 11:26 am
Hi
It appears that no emails are being received for an Event we have set up – either when a Registrant has made a booking or when we manually ‘Resend Registration’?
Neither Registrant nor Admin. are receiving the emails for this Event and we don’t know what the issue is. When we try to ‘Resend Registration’ it shows as having been sent but nobody has received it?
We are just using a Custom Message to be triggered upon ‘Registration Approved’. All the Registrations are showing as ‘Approved’.
Are you able to help please?
Thank you
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Tony
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January 20, 2017 at 12:17 pm
Hi Brad,
Have you checked the emails are not being sent to spam?
If you look within Event Espresso -> Messages -> Message activity can you see the emails listed there? If so what colour registration status bar do they have – http://take.ms/z9UPT
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Brad Richecoeur
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January 26, 2017 at 4:35 am
Hi
Sorry for the delay in replying. I have checked and there are 249 emails ‘Queued for Sending’ which is not ideal. They are all ‘Registration Approved’ so I’m not sure why they are not being sent out the ‘Registration Approved’ email as we have defined.? These were all an initial bookings for an event that required no payment.
Any idea why these are not being sent – is this a server issue or website/EE issue.
Thanks
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Josh
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January 26, 2017 at 6:42 am
It’s a server issue. The first thing to check is the To: and From: fields set in the Registration Approved email templates. Can you check what’s set in those fields?
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Brad Richecoeur
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January 26, 2017 at 8:36 am
Hi
To: [PRIMARY_REGISTRANT_EMAIL]
From: [CO_FORMATTED_EMAIL]
Had I better get in touch with the hosting company to see if they are having an issue with emails being sent from the website server?
Thanks
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Josh
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January 26, 2017 at 8:44 am
The first thing you should do is change:
[CO_FORMATTED_EMAIL]
to be:
[CO_EMAIL].
Then after that, you go to Event Espresso > General Settings and make sure the Contact Email field there has one, single, valid email address.
It will also help if you can contact the host and they can check the server’s error logs to see if any errors are being captured. You can also install this plugin to verify whether the mail actually gets sent or not:
https://wordpress.org/plugins/wp-mail-logging/
There’s a possibility that the emails in the Sending queue were actually sent, but during the time they were sent, an error occurred that prevented them from being removed from the Sending queue. The above plugin will help with finding that out.
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Brad Richecoeur
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January 26, 2017 at 11:47 am
Hi
I installed the plugin you mentioned and then to test that emails were being sent from the server I filled out a contact form via Contact Form 7 and this was received fine and showed up in the WP Mail Log. But I sent two further test registrations, Registration Approved’ and these did not get received nor do they show up in the Log. We received two other bookings but again no emails were received.
The Main contact email is working fine.
Any ideas what we should do next to try and resolve this issue, thanks.
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Josh
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January 26, 2017 at 12:31 pm
Did you make sure the affected email template’s From fields were changed to use [CO_EMAIL]?
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Brad Richecoeur
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January 27, 2017 at 10:15 am
Yes I changed them.
Thanks
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Josh
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January 27, 2017 at 12:03 pm
If you go to test an email from one of the email Message template editors, do you receive the test? If so, it may help to go to Event Espresso > Messages > Message Settings and set the the option for emails to be sent on the same request.
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