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cpcia
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January 14, 2018 at 5:04 pm
Hello,
I have looked in the forum and am unable to figure things out. When someone registers for an event they do not receive and registration confirmation e-mail. If I go in and manually queue things up it is sent no problem.
I am using mailgun for email and I can see all manual request in the mailgun logs but there are no automatic requests. It’s like they don’t get set. I have also tried to set send all in one request with no change.
Where should I be looking to resolve this issue?
Thanks!
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Lorenzo Orlando Caum
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January 15, 2018 at 8:58 am
Hello,
When you take a look at the messages queue system (Event Espresso –> Messages) after a registration, then is it stuck on generating and shows as grey unless you manually switch it?
What is your current setting in Event Espresso –> Messages –> Settings under the generate and send option?
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Lorenzo
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cpcia
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January 15, 2018 at 11:23 am
Event Espresso -> Messages -> Settings
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wp_mail function: green toggle
All messages are “active” with the exception of “Registration Multi-status Summary”
Generate and send all messages: On the same request
Cleanup of old messages: Forever
Taking a look at the Messages Queue I see the ones that are working have:
– View Messages, Queue for Resend, and View related Transactions ICONS
The ones that don’t seem to have sent look different:
– The “To” says “No Recipient” and the action icons are only the “Generate Now” wrench
You can see this in the image: https://unsee.cc/51f604de/
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Josh
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January 15, 2018 at 2:18 pm
Hi there,
Those emails from your screenshot, dated Jan 12, should get sent out if you manually trigger them. May I ask had the “Generate and send all messages:” option been changed to “On the same request” since that time?
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cpcia
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January 15, 2018 at 4:18 pm
Everything was working fine for a week or two and then it stopped working. When it stopped working I visited the forums and change the setting. It started working again but nothing I’m aware of was changed on the server.
It’s working now so I guess we can close off this topic and re-open it if stops working again.
Thanks!
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