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tepitadmin
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August 4, 2021 at 12:02 pm
When submitting a new registration, regardless of method of payment, it simply refreshes the page. It does not advance to collect payment, show invoice information, etc. The registration shows in the admin portal, but I’ve had multiple submissions from the same applicants because it does not show a confirmation.
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Tony
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August 4, 2021 at 2:44 pm
Hi there,
When the user attempts payment, does that payment show in the EE_Transaction and has it gone through?
This is likely related to your other thread with regards to messages:
https://eventespresso.com/topic/ee-not-sending-messages/
When the proceed button is clicked is when it will start processing messages, if a fatal error is thrown during the request it will prevent that request from completing.
Can you create a test event with a free ticket on it so I can test a registration? You can set that event to be password protected to prevent you users from registering on it, just post the password here so I can view it.
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tepitadmin
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August 4, 2021 at 2:54 pm
Event is live for your review.
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tepitadmin
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August 4, 2021 at 2:54 pm
https://tepgroup.net/events/test/
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Tony
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August 4, 2021 at 2:56 pm
Yeah, when I register there it’s showing a critical error.
If you check the servers error logs what error is being thrown?
Same as the other thread?
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tepitadmin
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August 4, 2021 at 6:21 pm
Nothing worked until I activated the custom plugin. I was able to proceed and received the Thank You confirmation page and emails to both the registrant and admin. Could you please try to register for the test event again?
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Tony
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August 5, 2021 at 12:41 pm
Registering onto the text event worked and received the emails.
As mentioned I considered the above more of a workaround rather than a full solution the above basically disabled the CSSInliner within EE4 rather than finding out why it can’t load.
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