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Registration Detail and Transaction Detail Discrepancy

Posted: April 17, 2023 at 1:57 pm

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NewEEUser

April 17, 2023 at 1:57 pm

I’m seeing a discrepancy that started after your recent EE update where my Registrations detail total $ due is not matching the Transaction detail total $ due. We applied a promo credit that would make total due as $0 and it is calculated correctly on the Registration Detail page but on the Transactions Details page and Invoice it is showing a full amount due. I can share screen shots if needed.


NewEEUser

April 17, 2023 at 2:00 pm

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Tony

  • Support Staff

April 19, 2023 at 12:39 pm

Hi there,

So just to confirm, the issue here is from when the promotion is applied, correct?

If so, are you adding that promotion code via the admin or front-end?

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