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Registration CSV Report Doesn't Show All Count Of Group Registration

Posted: October 12, 2022 at 3:53 pm

Viewing 8 reply threads


Torontot

October 12, 2022 at 3:53 pm

“Count of this registration in the group registration [REG_count]” column only shows first of group (1 of 7). It should show all of them ex. 2 of 7, 3 of 7, 4 of 7, etc.


Tony

  • Support Staff

October 13, 2022 at 4:11 am

Hi there,

Do you have any custom code hooking into Event Espresso to change the CSV report at all?

I’ve just tested the exports and the reg count column is working on my test sites, we also removed the DB column name ([REG_count] in the above) from the headers a little while ago and your export still has them, which would point to custom code being used to filter the columns.


Torontot

October 19, 2022 at 9:06 am

Hi Tony,

There isn’t any custom code in funtions.php


Tony

  • Support Staff

October 19, 2022 at 11:18 am

The only way you can have the DB column field in the title of the column is if you have custom code in use on the site somewhere.

Any custom function plugins in use? (A plugin used to hold custom functions that can hook into anywhere on the site)

[REG_count] is the column name within the DB and a while back to remove those from the CSV as most people didn’t want/need them in the headers.

Here is how the CSV would export in 4.10.40.p (which I can see is the version you are running) by default:

https://monosnap.com/file/sRkgtfdtpB818YTlFTZ6EKmwr46nqN

Note no column names in any of the headers.


Tony

  • Support Staff

October 19, 2022 at 11:19 am

When you click to export your registrations do you see a page like this:

https://monosnap.com/file/f9AiRiIy0c6EytImRWwS4oIA3I2Pwc

Or does the download just start straight away in the browser?


Torontot

October 24, 2022 at 10:27 am

It downloads straight away in the browser.


Tony

  • Support Staff

October 24, 2022 at 2:52 pm

Then you have custom code 🙂

My guess is you have something like:

define('EE_USE_OLD_CSV_REPORT_CLASS', true);

Within your sites wp-config.php file which is telling EE to use the ‘old’ export method (which stream directly to the browser and not in batches with a progress bar).

Check your wp-config.php file for the above and comment it out, then run an export, does that work?


Torontot

October 25, 2022 at 8:37 am

When define(‘EE_USE_OLD_CSV_REPORT_CLASS’, true); is commented out, it only shows the last row.


Tony

  • Support Staff

October 25, 2022 at 8:47 am

Somewhere on your site, something is hooking in and changing the output of the CSVs.

I can’t tell you where as it could be anywhere, you’ve mentioned it’s not in functions.php, it could be a custom functions plugin or even a plugin specifically for allowing you to store custom code within it.

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