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MPWebmaster
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February 23, 2023 at 5:55 pm
This wording and upload arrow stays on screen but never uploads for user.
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Tony
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February 24, 2023 at 4:17 am
Hi there,
Can you link me an event I can view this on?
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MPWebmaster
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February 24, 2023 at 6:48 am
This reply has been marked as private.
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Tony
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February 24, 2023 at 6:55 am
Hi there,
I’ve just run through 2 sets of registrations on that event and didn’t run into any issues.
Can you add the steps you are using to reproduce this, please?
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MPWebmaster
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February 24, 2023 at 7:02 am
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Tony
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February 24, 2023 at 7:24 am
Oh! Ok I follow now.
First, disable siteground optimizer, that’s changing the JS load order and could be causing errors.
Your using Divi builder, correct?
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MPWebmaster
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February 24, 2023 at 7:27 am
This reply has been marked as private.
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MPWebmaster
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February 24, 2023 at 7:31 am
This reply has been marked as private.
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Tony
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February 24, 2023 at 8:20 am
That’s OK, leave it disabled for now.
Looks like heartbeat has been disabled on your site, are you using a pkugin for that or something within site ground?
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MPWebmaster
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February 24, 2023 at 8:42 am
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Tony
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February 24, 2023 at 9:02 am
Heartbeat is required for that section to work, it pings the admin to confirm the payment.
If soteground have the option to enable it pn specific pages just enabled it on that thank you page and it should then work.
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MPWebmaster
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February 24, 2023 at 9:07 am
OK but in our case the admin does not confirm the payment. We do registration only and payment is a whole other system. Does that matter? Is there a way to remove that message instead and have them just refer to their email as is stated in the congratulations message?
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MPWebmaster
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February 24, 2023 at 9:20 am
This reply has been marked as private.
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MPWebmaster
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February 24, 2023 at 9:34 am
This reply has been marked as private.
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Tony
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February 24, 2023 at 11:27 am
Heartbeat is still not loading on that page so it’s still disabled.
You ‘can’ hide that section using CSS:
#espresso-thank-you-page-ajax-content-dv {
display: none;
}
However, I would recommend you fix the above so heartbeat loads on that page to make sure all of EE’s processing runs on the thank you page.
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MPWebmaster
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February 24, 2023 at 12:28 pm
Thank you. I found another place to disable heartbeat and it is now working, hopefully I don’t have cpu seconds issue again.
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Tony
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February 27, 2023 at 5:23 am
Awesome, I’m glad you found it.
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