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media32
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September 14, 2016 at 10:28 am
Hi there!
I’ve been experiencing issues while implementing Events Espresso onto an existing website. Originally we were using a theme called Social Buddy and the Registration page (once you select number of tickets and press submit) would render blank. Then I’ve made a switch to Twenty Fifteen theme to see if it would work and still no luck. Could you please look into this issue. Thank you!
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media32
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September 14, 2016 at 10:32 am
Here is a link to the website where plugin is being used:
http://www.test.assetmanagementab.ca
and here is the registration checkout page:
http://www.test.assetmanagementab.ca/registration-checkout/
the website has no navigation as I have changed the theme to Twenty Sixteen and it disabled the menu system. Here is the page where tickets can be purchased:
http://www.test.assetmanagementab.ca/events/
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Tony
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September 14, 2016 at 10:42 am
Hi there,
Currently none of those url’s work for me, they all load:
‘This webpage is not available.’
Are you currently working on the site?
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media32
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September 14, 2016 at 10:48 am
We’ve just tested this on another computer in the office (that has never visited those links or was logged in to the backend) and the website loads just fine. Registration Checkout page is still broken and loads blank.
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Tony
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September 14, 2016 at 10:59 am
Ok, the site now loads. I was not just viewing the checkout page previously, none of the above lines worked.
Looking at your site it looks like there is a fatal error being thrown, can you enable WP_DEBUG on the site so we can view the error?
Or if you have access to the servers error logs you should see the error there.
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media32
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September 14, 2016 at 11:23 am
I’ve enabled WP_DEBUG on the website and the original theme that was used. The client prefers to not change the website’s look and build and if we can get the plugin working with it, would be best! Thank you!
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Tony
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September 14, 2016 at 11:54 am
Your site is running out of memory:
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 262144 bytes)
You need to increase the amount of available memory, you can do that through wp-config.php using this:
https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
Your currently maxing out at about 64MB and your sites needs more. I’d go with at least 96:
define( 'WP_MEMORY_LIMIT', '96M' );
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media32
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September 14, 2016 at 2:07 pm
That seemed to work, though I am getting another error when completing the purchase: An error has occurred:
The billing form was not submitted or something prevented it's submission.
EE_SPCO_Reg_Step_Payment_Options – _billing_form_is_valid – 1790
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Josh
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September 14, 2016 at 4:28 pm
There are a few possible causes to this issue. You can rule these out one by one:
1) A theme conflict. You can rule this out by temporarily switching to the default WordPress theme.
2) A plugin conflict. You can rule this out by temporarily deactivating any other installed WordPress plugins.
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media32
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September 20, 2016 at 11:23 am
The payment process was not set up properly. Now all seems to work, thank you!
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