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sogtalks@gmail.com
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May 23, 2019 at 1:09 pm
Hello,
We have two types of tickets for our events; a free ticket (acts as an RSVP) for Members and Guest tickets that can be purchased for guests. Often a Member will visit the site, choose/claim their Member ticket and successfully register. They will then go back some time later and add a couple of guest tickets.
The issue is that when they have claimed their own Member ticket and selected a number of guest tickets the attendee information fields for Attendee 1 are pre-populated with their own account information. They get confused and add a new name but often keep their own email address. As we are using the WP User Integration plugin this causes this had caused problems with their own accounts being updated with a guests name. And if they add a second name again with their own email address it gets very confusing.
The only solution I can think of is to change the Attendee 1.. labels or placeholder text based on the ticket type. Is this possible and if so can you point me in the right direction?
Thank you.
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Josh
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May 23, 2019 at 2:18 pm
That’s not possible to change the labels or placeholder text based on the ticket type. What you can do is deactivate the sync option. You go to Event Espresso > Registration Form > User Integration Settings then set “Always sync contact information with WP user profile?” to No.
Once that’s set to “No” then the user’s accounts will not be updated with a guest’s name.
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