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James Harris
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January 22, 2015 at 2:17 pm
I have just installed my recently purchased EE4 Plugin. After setting up a test event I am experiencing an error on the Registration Checkout Page which states ‘Nothing in Queue’.
Searching the forum this seems to be a common issue and I have tried everything listed to resolve the issue.
All themes and plugins are up to date running on the latest WordPress Install. I have disabled all other plugins, restarted the Event Espresso Plugin and have changed my theme to the simple Twenty Fifteen Theme. I do not have any cache plugins running and have tried it on multiple browsers on different devices but nothing has fixed the issue.
The event page is http://active-kids.org/event-list/ please let me know what else I can do?
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Lorenzo Orlando Caum
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January 22, 2015 at 4:16 pm
Hi James, who is your web host?
Some managed web hosts now offer caching as part of their hosting plan and this could cause the issue that you are seeing.
Thanks
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Lorenzo
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James Harris
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January 22, 2015 at 4:38 pm
My dedicated server is with 1&1 running an Apache server through plesk. I do not have the Cache module installed.
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James Harris
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January 22, 2015 at 4:38 pm
General
CPU AuthenticAMD, Dual-Core AMD Opteron(tm) Processor 1218 HE
Version Parallels Plesk v12.0.18_build1200140606.15 os_SuSE 13.1
OS openSUSE 13.1
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Lorenzo Orlando Caum
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January 22, 2015 at 4:59 pm
Alright, do you know if your server has mod security running?
If so, that may be blocking some of the base64 that is used by the ticket selector.
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Lorenzo
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James Harris
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January 23, 2015 at 12:04 pm
How do I check this?
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Josh
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January 23, 2015 at 1:18 pm
Hi James,
You check with your host.
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James Harris
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January 26, 2015 at 10:04 am
No mod security is not running on my server. What else can I try?
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Lorenzo Orlando Caum
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January 26, 2015 at 2:08 pm
Hi James, I used a tool to inspect the service headers and it is showing Nginx as the server:
http://cl.ly/image/1g2G3l2o2z0S
Nginx has some built-in caching options. Could you check to see if this fix helps?
https://eventespresso.com/topic/clicking-register-now-does-nothing/#post-112076
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Lorenzo
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James Harris
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January 27, 2015 at 3:43 am
I have added the try_files directive to the Plesk Nginx Directive area but it doesn’t seem to have fixed it?
If I paid for premium support could someone just fix this for me?? I really need this fixed ASAP?
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Josh
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January 27, 2015 at 8:48 am
Hi James,
I can advise contracting with a system administrator who has experience with configuring your type of server. They can check over the setup first.
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James Harris
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January 27, 2015 at 10:42 am
How do I go about this? Currently my system isn’t displaying any pages from the wordpress site only the default Plesk Page?????
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Josh
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January 27, 2015 at 11:16 am
Is there someone from your host that can help?
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