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United Networks
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July 15, 2014 at 11:24 pm
The registration button on this eventis not linking to the proper page. Instead, it simply directs to the events page. Please advise.
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Dean
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July 16, 2014 at 5:24 am
Hi,
Can you please check that your core pages are all public (not draft or password protected) and that they contain the correct shortcode.
If you go to Event Espresso > General Settings > Critical Pages tab, it will show you the status of the pages and also advise which shortcodes go where in case you want to manually check as well.
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United Networks
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July 16, 2014 at 8:36 am
Seems to be setup correctly, but doesn’t work: http://www.webpagescreenshot.info/img/53c68db8399212-62521401
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Lorenzo Orlando Caum
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July 16, 2014 at 11:18 am
Hi, could you backup your WordPress and update to the latest version of EE4 at 4.2.7:
https://eventespresso.com/wiki/ee4-changelog/
Then please retest.
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Lorenzo
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United Networks
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July 16, 2014 at 11:48 am
4.2.7 applied – issue persists.
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Lorenzo Orlando Caum
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July 16, 2014 at 12:07 pm
Double-check the shortcode for all pages by manually checking them.
Also run a search for Espresso in WordPress pages. There may be an extra page with a duplicate shortcode.
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Lorenzo
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United Networks
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July 16, 2014 at 12:56 pm
Everything looks correct. Can someone log in to take a look?
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Lorenzo Orlando Caum
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July 16, 2014 at 3:03 pm
Hi,
It is sending you here /events/?ee=_register
That is usually caused by a caching plugin but I did not see one running on the site. Was one recently running and has since been deactivated?
Could you run another test on defaults?
Deactivate all plugins through WP-admin –> Plugins. Then reactivate Event Espresso. Then try another registration.
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Lorenzo
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United Networks
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July 16, 2014 at 3:46 pm
No caching plugin has ever been activated on this site. I disabled all plugins and re-enabled only EE and it did the same thing.
I really need to get this resolved and would very much appreciate someone taking a look from your end ASAP.
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Lorenzo Orlando Caum
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July 16, 2014 at 6:04 pm
Hi there,
Could you please create a temporary WordPress admin login so we can take a closer look at this issue?
Also include the type of server (e.g. nginx, apache) in the comments area.
Please share that temporary login through the secure link below:
https://eventespresso.com/send-login-details/
To prevent delays in troubleshooting, be sure to double check your information on the form before submitting.
The submit button for the form appears after you have answered “Yes” to the last question.
Thank you.
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Lorenzo
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United Networks
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July 16, 2014 at 11:37 pm
Sent – thanks!
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Dean
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July 17, 2014 at 1:05 am
Hi,
Thanks for the login details.
I haven’t changed anything on your site but what I believe is happening is that the page that contains the [ESPRESSO_CHECKOUT] shortcode has been changed from the default to a page with the slug of “events”.
This will cause a conflict with Event Espresso as we use a Custom Post Type called “events” and WordPress is basically struggling to figure out which one it should use.
As such if you change the Events page’s slug to something other than events, it should resolve the issue.
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United Networks
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July 17, 2014 at 7:20 am
Thanks for you help. I made the change and it appears to resolved the issue, but I feel very strongly that the use of a “virtual” events page is a very, very bad idea. So many people already have an /events page on their site and many times changing it is not so easy because they may have customers linking to it or other purposes for leaving it as is.
Furthermore, your own “Critical Pages” tool doesn’t warn against this, and even showed the existing Events page in the drop-down and showed “Page Status OK Shortcode OK”. Your documentation simply states that you need to place the appropriate shortcode on any specified page and it should work, but that’s clearly not true. I reported a similar issue about the calendar add-on which also won’t work on the /events page anymore because of this.
I hope that you will take steps to address this.
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Dean
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July 17, 2014 at 7:38 am
Hi,
Thanks for your feedback, and I certainly do understand.
We have discovered that a vast majority of our users don’t tend to actually have an events page, or if so, it was merely for displaying EE3 pages, so swapping it out isn’t an issue.
I should have mentioned this before, so my apologies, but we do have a small function that can help people like yourself with an existing events page.
You can drop into your themes functions.php file or into a custom plugin and it will edit the Event Espresso “events” custom post type slug to whatever you wish.
https://eventespresso.com/wiki/change-events-cpt-slug/
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