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Registration approval emails

Posted: July 16, 2018 at 1:19 pm

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Drio LLC

July 16, 2018 at 1:19 pm

I have a question: Some guests have mentioned that they received a payment confirmation from PayPal but did not receive a registration confirmation from us when they registered for a class, I’m sharing this screen shot (attached). Is it possible that this is because some or all of the classes seem to be set to “No” for the “send related messages” option? EE4 Approved


Tony

  • Support Staff

    •

July 16, 2018 at 2:46 pm

Hi there,

No, it’s not that option. That option is for when the admin makes changes to the registration, for example, if the admin changes the status, it will either trigger the notifications for that change based on the dropdown.

A couple of questions for you, is the above registration one of the user that ran into this problem? If so did you approve the user yourself or where they already Approved?

If you look in Event Espresso -> Messages -> Message activity, can you find the ‘missing’ email listed there?


Drio LLC

July 17, 2018 at 8:32 am

The registration in the screen shot was one of several users who have notified us that they did not receive any registration confirmation.

They were already approved.

I just went in and checked messages and it looks like the message was sent on July 7 (see new screen shot):


Drio LLC

July 17, 2018 at 8:32 am


Drio LLC

July 17, 2018 at 8:33 am


Tony

  • Support Staff

    •

July 18, 2018 at 3:16 am

The orange bar to the left of the messages means ‘Failed Sending, Can Be Retried’ (there is a legend at the bottom of the list that shows the colours used on that section).

So EE correctly generated and tried to send the message, but when it tried to send, wp_mail() returned ‘false’ (meaning sending failed) but unfortunately it doesn’t return any helpful error as to why.

Are you sending emails through you hosts mail server?
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Updated by Tony 6 years, 4 months ago ago

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