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Home Forums Event Espresso Premium Registrants address and phone number doesn't appear for me. Help! Thank you!

Registrants address and phone number doesn't appear for me. Help! Thank you!

Posted: December 18, 2016 at 2:56 pm

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chefalice

December 18, 2016 at 2:56 pm

Hello and Happy Holidays! I have never been able to view Registrant’s phone numbers and addresses, only their email address. It is very important that I have their info. Although this is a required entry, nothing shows up on the back end. Please know, that I do not know or understand code, so please respond as if you were speaking to a small child:) Thank you!


Tony

  • Support Staff

December 19, 2016 at 4:48 am

Hi there,

The address fields save to the ‘EE contact’, so if you view the registration they would show up within the contact assigned to the registration.

For example view one of the registrations by navigating to Event Espresso -> Registrations -> {click on the registrants name} and you’ll see the details like this – http://take.ms/4Yr7d

If you click the ‘View/Edit Contact’ button you’ll find a section for all of those fields.

So does the address not show up there?


chefalice

December 19, 2016 at 7:49 am

Hi Tony!
Thank you, thank you; you’re so nice, I said it twice. Yes, I see it, and
I can’t believe I missed the obvious. One last question. Where do I find and edit the thank you message after someone registers? Much appreciated.

Thank you,

Alice

570-856-6525


Tony

  • Support Staff

December 20, 2016 at 4:41 am

Hi Alice,

You can’t edit that section from within the admin, however you can ‘translate’ the text to whatever you prefer, would that work?

We have a function you can use to change the wording within EE here:

https://eventespresso.com/wiki/how-to-change-wording-with-poedit/#custom-function

The text you need to translate is either:

%1$sCongratulations%2$sYour registration has been successfully processed.%3$sCheck your email for your registration confirmation or click the button below to view / download / print a full description of your purchases and registration information.

Or:

%1$sCongratulations%2$sYour registration has been successfully processed.%3$sCheck your email for your registration confirmation.

The latter being if you do not have the receipt template enabled on your site.

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