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Jason King
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December 18, 2015 at 11:31 am
One of our potential event registrants let us know of an issue she is having. When attempting to submit form questions, she is receiving this error message
“Please enter a valid email address”
even though she seems to be submitting a valid email address.
We have run a little more than 100 registrations through the system and that’s the first time I’ve heard of this issue.
We are running EE 4.8.27. I upgraded this morning and a handful of other registrations have processed since that time.
Any ideas?
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Lorenzo Orlando Caum
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December 18, 2015 at 11:45 am
Hi Jason, could you share an example of the email? Feel free to swap out various letters/numbers but please keep the formatting.
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Lorenzo
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Jason King
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December 18, 2015 at 11:57 am
Sure, it was madeupxx.names@fakecountync.gov. Same character count.
There was a registrant earlier in the day with the same email nomenclature; it went through.
I talked to her on the phone and processed the registration using the website, and it went through just fine.
She did send a screen shot of the registration page with error message, and it looked OK to me. She said she tried on two separate days and received the same error message. I can forward that email to you if you’d like, Lorenzo. Thanks for the help.
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Lorenzo Orlando Caum
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December 18, 2015 at 1:51 pm
Hi Jason,
Did the registrant/attendee share the browser that they were using when they ran into that issue?
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Lorenzo
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Jason King
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December 18, 2015 at 2:25 pm
I’ll find out.
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