Support

January 10, 2015 at 10:14 am

For comparison, here’s what I used to receive in EE3:

Additional Information:

Registration ID:341-54907e6595ddd

Mr. or Ms.:Mr.

First Name (formal name for certificate):Joseph

Nickname (informal name for classroom):Joe

Last Name:Anderson

Email Address: redacted – Event Espresso support team – LOC

Home Phone: redacted – Event Espresso support team – LOC

Cell Phone: redacted – Event Espresso support team – LOC

I know that I have one hour to make my payment or my registration will be deleted.:Yes

I accept all posted policies, including those regarding cancellations and rescheduling.:Yes

I’ve had the opportunity to read class descriptions and ask questions before registering, to ensure that I get the appropriate training for my employment/academic needs.:Yes

Invoice:
Download PDF Invoice

It was all laid out uniformly, so I could just copy and paste it into my MS Word roster. How can I create something similar to this in EE4?

January 12, 2015 at 2:46 pm

Hi, Garth. Nice to hear from you.

The message in question is the “Registration Approved” one to me, the “Event Administrator.” As I didn’t set up the emails in EE3, I don’t know how it was set up back then. So let me tell you how it’s set up now in EE4, and then maybe you can tell me how to change it, to reflect how it used to be?

Under Event List, I have:

redacted – Event Espresso support team – LOC

Does that help in solving the mystery? What code do I have to enter, and where, to get it back to the system automatically sending me what I have listed in EE3 above?

January 13, 2015 at 9:15 am

Thanks, Lorenzo. I need to ask you to be more specific in your answer.

Let me ask my question again. Here’s how I want to receive the information:

Additional Information:
Registration ID:341-54907e6595ddd
Mr. or Ms.:Mr.
First Name (formal name for certificate):Joseph
Nickname (informal name for classroom):Joe
Last Name:Anderson
Email Address:xxx@xxx.com
Home Phone:(XXX) XXX-XXXX
Cell Phone:(XXX) XXX-XXXX
I know that I have one hour to make my payment or my registration will be deleted.:Yes
I accept all posted policies, including those regarding cancellations and rescheduling.:Yes
I’ve had the opportunity to read class descriptions and ask questions before registering, to ensure that I get the appropriate training for my employment/academic needs.:Yes
Invoice:Download PDF Invoice

So what, specifically, do I need to enter? And where, specifically, does it need to go? And, if it all goes into the Question List box, what do I do with:

Question: [QUESTION]

Answer: [ANSWER]

So if you could give me the specifics to format the Question List box (to get me back to something similar to what I had before the conversion to EE4), I’ll paste it in, and then I should be good-to-go on this topic.

January 13, 2015 at 11:26 am

<———————————————->
$10 Off! Adult & Pediatric (Child/Infant) First Aid/CPR/AED Combo registration confirmation
<———————————————->
Registration Summary:

Primary Attendee

James Smith (made up name)

xxx@live.com $10 Off! Adult & Pediatric (Child/Infant) First Aid/CPR/AED Combo | Adult and Pediatric First Aid/CPR/AED January 10, 2015 – January 10, 2015 11:30 am – 6:00 pm 1 attendee
Additional Information:

Registration ID:
341-54907e6595ddd
Mr. or Ms.:
Mr.

First Name (formal name for certificate):
James

Nickname (informal name for classroom):
Jim

Last Name:
Smith

Email Address:
xxx@live.com
Home Phone:
651-900-xxxx

Cell Phone:
651-900-xxxx

I know that I have one hour to make my payment or my registration will be deleted.:
Yes

I accept all posted policies, including those regarding cancellations and rescheduling.:
Yes

I’ve had the opportunity to read class descriptions and ask questions before registering, to ensure that I get the appropriate training for my employment/academic needs.:
Yes

Invoice:
Download PDF Invoice

January 13, 2015 at 5:22 pm

Right, I think I see what you’re asking. I sent you the before picture, but you wanted the after picture. Yet, I think it’s good to see both, for comparison’s sake.

What you’ll see below is that the registrant’s email address is missing altogether. And, although the first and last name are listed between Registrant Details and Registration Code, I’d still like to have the “First Name” listed after the “Mr. or Ms.” question and answer, and the “Last Name” listed after the “Nickname” question and answer.

It’s also important that, when one person is signing up for more than one person in a registration, that all registrants are listed, and that their personal information is also included in the automated email to me.

If it’s possible to not have the words “Question” and “Answer” before every question and answer, that would be preferable. Otherwise, I have to manually take them out, one by one, for creating my roster.

Hope this is what you need this time:

Registration Notification
The following attendee(s) have registered for the following event:

Event: Adult & Pediatric (Adult-Child-Infant) CPR/AED
Venue: Highland Yoga Center (St. Paul, Minnesota)

Registrant Details:

Jack Anderson (made up name)

Registration Code: 786-391-1-c77c4d-1
Tickets:
Adult and Pediatric CPR/AED
Dates/Times:
January 10, 2015 11:30 am – January 10, 2015 4:00 pm
Questions & Answers

Question: Mr. or Ms.
Answer: Mr.
Question: Nickname (informal name for classroom)
Answer:
Question: Home Phone
Answer: (612) 396-xxxx
Question: Cell Phone
Answer: (612) 396-xxxx
Question: I know that I have one hour to make my payment or my registration will be deleted.
Answer: Yes
Question: I accept all posted policies, including those regarding cancellations and rescheduling.
Answer: Yes
Question: I’ve had the opportunity to read class descriptions and ask questions before registering, to ensure that I get the appropriate training for my employment/academic needs.
Answer: Yes

January 14, 2015 at 10:03 am

Okay, I’ve followed your instructions. Then I eliminated a bunch of line breaks, to make it fit my roster needs better. So now the [QUESTION_LIST] box is completely empty. And here’s what’s in the [ATTENDEE_LIST] box:

redacted – Event Espresso support team – LOC

January 14, 2015 at 12:43 pm

By eliminating what you asked in step 9, that eliminated everything from that box. That’s all there was in that box:

Question: [QUESTION]

Answer: [ANSWER]

If I omit that, there’s nothing left in that box.

January 14, 2015 at 1:57 pm

Thanks, Tony. Unless the “Test Send” messages are not capable of dealing with customized questions, I think we’re still missing a piece of the puzzle somewhere. I see the words, “Mr. or Ms.:” in the test email, but no answer. I also don’t see questions or answers for the registrant’s email address, nor their home and cell phone numbers.

By the way, I tried signing myself up for a class earlier today, to see what comes through with a real registration, not one from Luke Skywalker. The only way I could get it to send an email to me, the admin, was to go through the entire process of paying for the class. I think I issued my credit card a refund, but I don’t know how to trash my registration. It appears to be locked, and when I attempt to trash it, I get this message:

An error has occurred:
The registration for John Fineberg could not be trashed because it has payments attached to the related transaction. If you wish to trash this registration you must first delete the payments on the related transaction.

So, in addition to getting my Questions and Answers to come through, I need help in undoing my registration (and ensuring that I really did get a credit card refund).

I know there have to be some positives somewhere. But I have to say that every single thing I do in EE4 is more complicated and less intuitive than what I did in EE3. I hope it doesn’t continue to be this difficult and make me forever regret making the upgrade.

January 14, 2015 at 3:06 pm

I’ve gone to Event Espresso – Transaction. I see the transaction. But there is no trash can icon there. There is a cart, a PDF, an envelope and a clipboard. No trash can. I’ve tried clicking on various blue links in the transaction, and find no trash can icon there, either. So please send a different answer to solve this problem.

So as to not drop the ball on the initial reason for this discussion, please also send me instructions for getting the registrant’s email address, home phone and cell phone data to appear in emails to the admin.

Just so you know, all of the information that I need has an asterisk next to it in the registration form, so it’s all required information in order to sign up for a class. The mystery, then, is why it’s not being sent in the automated emails. What seemingly obvious-to-you, but not-obivous-to-me, setting is not set right?

January 14, 2015 at 4:09 pm

While I was waiting for your response, I decided to try adding some questions and answers to the [ATTENDEE_LIST] section:

redacted – Event Espresso support team – LOC

I’ll look at your additional steps right after posting this comment.

January 14, 2015 at 5:04 pm

Okay, I’ve managed to get rid of those test registrations. Thank you for those instructions, Lorenzo. I’m assuming that I don’t have to do anything else to keep my credit card from processing those transactions, right? Or, if it automatically processes the transactions, that it also automatically processes the refunds?

January 15, 2015 at 11:36 am

I unintentionally left out the answer to the Nickname question (above). It’s optional for registrants, but not optional for appearing in post-registration emails, if registrants opt to use one.

January 15, 2015 at 3:16 pm

Thank you, Lorenzo. I’m glad you said the “current limitations,” as it gives me hope that it will be easier and more intuitive to make changes in the future.

I like the “after” preview:

First Name (formal name for certificate):First
Last Name:Last
Email Address:test@example.com

Mr. or Ms.:Mr.
Nickname (informal name for classroom):Nickname
Home Phone:123-456-7890
Cell Phone:123-456-7890
I know that I have one hour to make my payment or my registration will be deleted.:Yes
I accept all posted policies, including those regarding cancellations and rescheduling.:Yes
I’ve had the opportunity to read class descriptions and ask questions before registering, to ensure that I get the appropriate training for my employment/academic needs.:Yes

I only wish I could choose the order in which the questions/answers appear, rather than the system making those choices for me. Still, it’s much improved! Thank you for your efforts.

Is it time for me to withdraw the admin privileges, or do you have more to do first?