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Ernest Coldwell
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September 9, 2015 at 1:24 pm
Ok, I know that may be confusing. So, a customer registered themselves for a 4 player golf team. They finished it and now wish to register 3 additional but using the same email account but since the one was finalized, they can’t. Is there anyway to allow this? I do have it so that each registration creates a user on my site which is still what I want but this may be the underlying problem, I don’t know. I fully realize I also may not be doing this the most efficient way but I am starting to get hit with registrations.
Thanks!
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Lorenzo Orlando Caum
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September 10, 2015 at 12:28 pm
Hi there Ernest,
Here are how the primary and additional registrants can become linked:
A) An event that does not collect any information for additional registrants (http://cl.ly/image/3x1n1a0H1U1k) = Add contact button will appear http://cl.ly/image/3T0H1X0g0F09
With the scenario above, you can click Add Contact to create a new contact and use a different email address and a name.
B) An event that does collect information from additional registrants but does not ask for the personal question group (http://cl.ly/image/3k3P2o3S1n3g) = No Add contact button will appear http://cl.ly/image/3s3E0m113v2v
With the scenario above, you can click View/Edit Contact to edit the existing contact. Be sure to use a different email address and a name.
C) An event that does collect information from additional registrants including the personal question group (http://cl.ly/image/101f1m0M2s2b) = Add contact button will appear http://cl.ly/image/03241v2M0C28
With the scenario above, you can click Add Contact to create a new contact and use a different email address and a name.
Changes from WP User Integration
If you are using the WP User integration, then things work a little differently due to the sync that occurs. For example, if I use the email address “hello@example.com,” then I’ll be able to update the additional registrants/attendees only by creating a new contact via the Add Contact button.
The above scenario for WP User integration won’t work if you have manually registered multiple sets of registrants. This is because the primary registrant for each group will be synced so editing the primary registrant who has an email of “hello@example.com” would affect any other prior registrations that used that email.
As a workaround, deactivate the WP User integration if it is in use. Then cancel the existing registrations through your WP dashboard and then register a new set of registrants:
https://eventespresso.com/wiki/manually-add-registrant-wordpress-dashboard/
As long as the WP User integration is off, then you’ll be able to register registrants in a group and update them as needed (e.g. change the contact information for primary registrant and additional registrants). See the scenario A, scenario B, and scenario C at the beginning of this post for information on how to do so.
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Lorenzo
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