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pronet1
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August 19, 2015 at 8:07 am
When you click to register the page does not load with 4.8.2.p. Rolling back to the old version fixes the issue.
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Josh
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August 19, 2015 at 9:40 am
Hi there,
Can you check your PHP error log for the error that happened when the registration page didn’t load so we have something to go on? Along with that, can you check which version of PHP your site is running? If it’s below PHP 5.3.9, you can ask your host to update your server’s version of PHP.
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pronet1
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August 20, 2015 at 8:44 am
Server is running PHP 5.4.27. We downgraded to 4.7.10.p and the problem is gone now. I notice thought that 4.8.4.p is now out, so perhaps it is fixed in the latest version?
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Lorenzo Orlando Caum
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August 20, 2015 at 10:14 am
Hi, could you be more specific when you say the page does not load?
Are you able to reach the registration checkout page? Are you familiar with a tool like Firebug or Chrome developer tools? If so, are there any errors appearing?
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Lorenzo
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pronet1
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August 20, 2015 at 3:14 pm
When you hit Register now from picking a ticket, the page that loads next is simply blank.
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Lorenzo Orlando Caum
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August 20, 2015 at 3:43 pm
Hello
Is it completely blank?
If so there may be an error occurring. Could you temporarily turn on WordPress debugging by adding the macro in the following link to your wp-config.php file?
https://gist.github.com/lorenzocaum/848801a1173be464fbe7#file-gistfile1-php
The wp-config.php file can be found in the WordPress root which is where the wp-admin, wp-content, and other files and folders for WordPress resides.
Then please try to trigger the error and you should see something on the screen. Could you copy and paste that here into a reply?
If you do not see it, then please browse to this location using your SFTP or FTP client (e.g. FileZilla, Cyberduck):
/wp-content/debug.log
You should see an error recorded within the file. Please copy and paste that here in a reply.
Then deactivate WordPress debugging by removing the macro or setting it to false:
https://gist.github.com/lorenzocaum/848801a1173be464fbe7#gistcomment-1239850
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Lorenzo
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