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Reg Form Question Groups Appearing Twice

Posted: August 19, 2019 at 11:24 am

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Brooke

August 19, 2019 at 11:24 am

Hi,

The personal and address info question groups, and questions are appearing twice on my site, images attached. As these are required they are showing on the front end. I’m not sure how to fix or resolve this, can you help please?

As background info I switched to WPEngine recently, on PHP7.3 (previous host PHP5.6) and I switched to Builder Beaver theme with Barista Child Theme within the last week. I queried this issue with the new host as it was not a known issue previously but they advised that you would be better placed to help.

Screenshots attached.

Thanks, Brooke

Question groups

questions

event page


Josh

  • Support Staff

August 19, 2019 at 1:42 pm

Hi Brooke,

May I ask were parts of the database migrated over from the other host when the site was migrated to WPEngine? It would appear that the questions & question groups were migrated from the other site’s database, but after Event Espresso system questions were added on plugin activation.

What you could do is go into the database using a tool like phpmyadmin, and delete any duplicates within the esp_question and esp_question_group tables.


Brooke

August 20, 2019 at 2:51 am

Perfect, thank you. Job done. I used the WPEngine migration tool so I believed the tool handled all of the database and I don’t know why this occurred but resolved now.

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