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Lorellee Colley
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October 23, 2015 at 10:23 am
Hi,
In our website the below message is showing in highlighted –
“Your Event Espresso license has expired. Renew now to save 10% off and get access to software updates and support.”
and when we are checking in the plugins section then the below message is showing:
“There is a new version of Event Espresso available. View version 3.1.37.6.P details or update now.”
Please confirm us what we need to do in this case – should we need to renew the event espresso or should we need to do update the event espresso plugin. and if we need to update the plugin then please confirm us how we will update this plugin.
Thanks
Lorellee
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Lorenzo Orlando Caum
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October 23, 2015 at 10:42 am
Hi Lorellee,
The expiring message will appear when your support license is approaching its expiration date. Your support license is valid through next year so you can dismiss that message.
On your second question, you can click on the update now link and your site will be updated to the latest version of Event Espresso 3.
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Lorenzo
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Lorellee Colley
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October 23, 2015 at 11:18 am
Hi Lorenzo,
ok Thank you, for the update should we need to take the backup or we can direct the click on update now. Please confirm us.
Thanks
Lorellee
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Lorenzo Orlando Caum
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October 23, 2015 at 11:20 am
Hi,
Backing up is always a good practice:
https://eventespresso.com/wiki/how-to-back-up-your-site/
The update process removes and replaces the plugin folder. It won’t remove any event or attendee information.
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Lorenzo
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Lorellee Colley
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October 23, 2015 at 9:27 pm
Hi Lorenzo,
Ok, now we will take the backup for our database files. and then we will update the eventespresso plugin.
Thanks
Lorellee
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Lorellee Colley
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October 26, 2015 at 9:27 pm
Hi Lorenzo,
We have one query reg the event espresso support licence. We are using the licence key in already one website. can we use this support licence key in another website. Please confirm me.
Thanks
Lorellee
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Lorenzo Orlando Caum
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October 27, 2015 at 7:08 am
Hi Lorellee,
Your support license key will link to a single site at a time. If you are working on new project, then you can purchase a new support license for that new project.
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Lorenzo
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Lorellee Colley
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October 28, 2015 at 9:43 am
Hi Lorenzo,
Ok, we will use the license key in only 1 site.
Thanks
Lorellee
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Lorenzo Orlando Caum
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October 28, 2015 at 10:57 am
Hello again Lorellee,
I wanted to expand upon this a bit further. Event Espresso 4 is open source, so you can use it on as many sites as you wish.
However, a support license will provide support services such as help from our support team and software downloads and updates for a single site.
Thanks
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Lorenzo
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Lorellee Colley
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October 30, 2015 at 9:05 pm
Hi Lorenzo,
Ok Thank you for this.
Thanks
Lorellee
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