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Michael Milauskas
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March 18, 2014 at 2:14 pm
Hi, I just sent a registration email to myself from my demoee site. I see there is nothing next to “Registration Code” or “Tickets” (both just to the left of the venue in this email). Is there a way to add a reg code? I don’t see it in the EE admin pages anywere. If so how do I do that? Also, I “purchased” one ticket (although no transaction went through since paypal isn’t set up here). Should the reg details email contain the number of tickets purchased? As always, thanks for your help.
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Lorenzo Orlando Caum
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March 18, 2014 at 2:48 pm
Hello,
This should be appearing in WordPress admin –> Event Espresso –> Registrations. From this screen, it should appear under the Reg Code column and its copied onto the email that is sent out:
http://cl.ly/image/1t2g2L273V1a –> http://cl.ly/image/2Z1a3L1b0w0p
—
Lorenzo
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Michael Milauskas
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March 18, 2014 at 3:40 pm
Thanks again, Lorenzo for the quick reply. I’m in the Registrations page but there’s nothing in the Reg Code column. IS the reg code automatically generated or do I need to input it somewhere. I don’t see how.
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Lorenzo Orlando Caum
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March 18, 2014 at 3:44 pm
It is done automatically.
Which payment gateway are you testing registrations with?
—
Lorenzo
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Michael Milauskas
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March 18, 2014 at 3:48 pm
I used Paypal since that’s what we’ll probably be using. Also what about Tickets? Should there be a number of tickets purchased on the Reg email?
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Garth
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March 19, 2014 at 1:02 pm
Hi Michael,
I’m going to investigate this further.
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Garth
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March 19, 2014 at 1:06 pm
Hi Michael,
Can you tell me exactly how you created those two registrations because all registrations should be assigned a registration code and I’m unable to reproduce your result thus far.
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Garth
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March 19, 2014 at 1:22 pm
Hi Michael,
The problem is caused when you try to process a paid > $0 registration (not free) WITHOUT properly configuring your paypal settings in Event Espresso. The registration code is not being assigned until there is a payment applied (either via PayPal or another gateway or manually). If you go to the Transactions menu and apply a payment manually, the registration codes will be generated. The registration codes are also added to the email confirmations.
Does that help?
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Michael Milauskas
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March 19, 2014 at 3:09 pm
Hi Garth, Thanks so much for the info. I think you created some new transactions on my demo site, right? I did just now get registration emails for a couple events (I’m assuming that was you). In both emails the event is listed twice. Like so:
————
Registrant(s):
dfgdfgdg dfgdfgdfg
Registration Code: 3-4-1-115810-0
Tickets:
Chinese Ticket
April 11, 2014 7:00 pm – April 11, 2014 9:00 pm
dfgdfgdg dfgdfgdfg
Registration Code: 3-4-2-115810-0
Tickets:
Chinese Ticket
April 11, 2014 7:00 pm – April 11, 2014 9:00 pm
——-
I just copied and pasted the above from the reg. email. The same thing occurred in the other email I recieved, too for this user: qweqwe qweqwe
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Garth
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March 19, 2014 at 3:19 pm
That’s likely because two tickets were purchased. Take a look at the registration and transaction records and you’ll see what I mean.
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Michael Milauskas
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March 19, 2014 at 3:37 pm
Garth, You’re right. Thanks.
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