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Victoria Lioznyansky
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December 9, 2014 at 8:39 pm
I’m fixing the site that was created by somebody else, so running into a lot of bugs. When I refund a payment, the site sends a “payment declined” email. Any suggestions on why it would happen and how I can fix it? The payment confirmation emails seem to work fine. Thanks!
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Dean
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December 10, 2014 at 1:56 am
Hi Victoria,
This is something we are aware of and is currently being marked to be fixed as part of our re-write of the gateway structure. I can’t give a time scale on when it will be ready but that whole project is currently being actively worked on and we are hoping it will be released sooner rather than later.
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Victoria Lioznyansky
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December 10, 2014 at 7:22 am
Dean, any workaround you can recommend for now? Any way to NOT send any message on my end?
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Lorenzo Orlando Caum
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December 10, 2014 at 9:54 am
Hi, you could temporarily turn off the payment declined message type through Event Espresso –> Messages –> Settings.
Once on this page, drag the message type for payment declined over to the right area of the screen.
—
Lorenzo
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Victoria Lioznyansky
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December 10, 2014 at 10:15 am
Wow, I’ve removed the Payment Declined type, but kept Refund type on the left side just in case, and it worked! I got Payment Refund message 🙂 Thanks!
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