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Tom Fort
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July 12, 2016 at 2:29 pm
We have issued a Refund in EE for a person unable to attend an event. The transaction details show a credit refund issued through our payment gateway (Mijreh), but the person has never received a refund.
What could be going on?
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Lorenzo Orlando Caum
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July 12, 2016 at 2:37 pm
Hi Tom,
If you processed the refund through your Mijireh account directly, then I would follow up with Mijireh support as they would be able to share feedback on the refund process.
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Lorenzo
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Tom Fort
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July 12, 2016 at 2:43 pm
Lorenzo-
We did not process the refund through Mijreh directly; the person entering the refund used the “Apply Refund” buttons when viewing the transaction. Does this not actually process a refund through a payment gateway?
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Josh
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July 12, 2016 at 6:11 pm
That’s correct, the purpose of the apply refund button in the EE4 transaction admin is for keeping records/accounting information up-to-date, it’s not wired up to any gateways.
You can issue a refund by logging into your merchant account.
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