Support

September 30, 2015 at 4:15 pm

Hi I thought I was able to get this working but it seems when I add the content to the page, I cannot register for an event and instead get the following:

We’re sorry, but your ticket selections could not be processed due to a server timing error. Please hit the back button on your browser and try again.

Is there an easy way to take the redundant description out? Also I was trying to use Bootstrap’s tabs and panes for some of this content. Could there be a conflict?

thanks

October 1, 2015 at 9:15 am

Tony,

Here is a link to the event in question: https://www.sacrealtor.org/events/masters-club-golf-tournament/

I am pulling the events using the shortcode on a WP page.

thanks,
Jaclyn

October 1, 2015 at 11:38 am

It appears there are two things going on. I’m not sure if I’m supposed to be seeing the message of unsaved registration details being deleted? I turned off the bot trap and cleared my browser cache and it’s still there.

Second,
I wanted to delete the description for the events but leave the details. When I turn off the option for description for the events, it takes out both description and details. Is there a way to show just the details?

thanks,

October 1, 2015 at 12:12 pm

Here is a screenshot showing the duplicate content: https://www.sacrealtor.org/events/wp-content/uploads/2015/09/screenshot.png

and here is what I see at the link you sent me (https://www.sacrealtor.org/events/registration-cancelled/)
https://www.sacrealtor.org/events/wp-content/uploads/2015/10/screenshot2.png

This shows where I have turned off the bot trap: https://www.sacrealtor.org/events/wp-content/uploads/2015/10/screenshot3.png

thank you

October 1, 2015 at 1:06 pm

Lorenzo,

I apologize for the miscommunication; I unintentionally turned it into a 2 part question.

1) You mentioned before to hide the description but said the column would need to be removed as well. Do I need to just hide the description with CSS. Where would I remove the column?

2) Is the message I am seeing on the ‘registration cancelled’ page supposed to be there (https://www.sacrealtor.org/events/registration-cancelled/) or is there something wrong?

thanks

October 5, 2015 at 9:30 am

Thanks I was able to hide what I needed.

Is there a way to change the name of the ‘Access’ label in the event? Also there’s some odd spacing (Goes On Sale:September 23, 2015 5:35 pm
Sales End:October 9, 2015 12:00 am) that I would like to fix. How do I do this?

thanks

October 5, 2015 at 12:20 pm

Thanks I will check that out.

The spacing on the page here: https://www.sacrealtor.org/events/masters-club-golf-tournament/ under the Register tab, then if you expand details, the sale dates have some odd spacing. There is no space between the calendar icon and the words ‘Goes on sale’ and ‘Sale Ends’ and there appears to be extra space between the date and time.

thanks

October 6, 2015 at 11:39 am

Thanks Josh, that worked perfectly 🙂