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Kerry@novalda.com
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April 13, 2022 at 12:26 pm
Hi, we’ve been using the EE system for a few years now and I wanted to check if there has been any updates in how two things are handled.
We currently have two payment methods set up to limit certain countries. That plugin method uses the countries allowed settings to allow only specific countries to show in the dropdown menu. When I visit that payment method in the settings, it looks a little odd – everything is squashed over to the side and I can’t see the settings like I can in other payment methods. (screenshots: https://paper.dropbox.com/doc/Novalda-payment-methods-screencaps–BflKuQuXfL1446mJ4YZ5MLVXAQ-dEhlV86STg4EsaS0slVUt)
Have there been any new methods developed for handling this? We now have a need to create a third payment method that only blocks one country and I’m not sure if this is possible.
My second question is if there have been any methods developed to handle recurring payments. The last time we did this we made a subscription in Stripe, but then how do you get the customer signed up for the course and tagged in Keap without having them sign up through EE?
Thanks for your help.
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Tony
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April 14, 2022 at 7:54 am
Hi there,
When I visit that payment method in the settings, it looks a little odd – everything is squashed over to the side and I can’t see the settings like I can in other payment methods.
That’s strange.
If you click and drag the ‘Stripe CRR Canada – country limit settings’ title bar out of the sidebar into the main area, does it move over so you can view it normally?
Check your server error logs when opening up that settings page, any PHP errors logged?
My second question is if there have been any methods developed to handle recurring payments….
Not currently, we are working on recurring events before moving on to additional features. I can’t say we will be working on recurring payments next etc but in short, there haven’t been any additional methods for the above.
The last time we did this we made a subscription in Stripe, but then how do you get the customer signed up for the course and tagged in Keap without having them sign up through EE?
It’s basically 2 different steps, you would register the user onto the course through EE and not pay using the current payment methods.
Manually add the subscription into Stripe.
Manually apply a payment within the EE transaction for the registration to complete the current payment. Note that EE will not track the additional subscription payments made through EE.
Is that how you did it last time?
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Kerry@novalda.com
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April 15, 2022 at 1:35 pm
Thanks, that did work to drag it over (the payment method thing)
I think last time we just did the payment in Stripe and sent them directly there from the website, but they wouldn’t have gotten tagged. I was thinking we could do a free event from EE which would tag them, then do the rest through a series of emails from Keap once they were tagged but I’m not sure how to handle the automatic emails they’d get from EE saying they were registered when they hadn’t paid yet. Maybe we could do an email list signup form instead and tag them through there to initiate a series.
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Tony
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April 19, 2022 at 5:43 am
If you are using a separate event for it, you could create a custom Registration Approved message template specifically for that event which stated the registrations are not fully complete until they complete the Stripe signup.
That email could also include a link to do so if one is available?
Would that work better?
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