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Recurring Event Problem

Posted: September 25, 2013 at 6:25 pm

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studiomedia

September 25, 2013 at 6:25 pm

I’m having an issue with adding recurring events.

So I have a weekend tour (2 days) that recurs every month. This occurs in the third week of every month. So for example, I add one to start on the 19th-20th of Oct and set it to re-occur automatically every month. Once I save this, I expect it to save monthly re-occuring events that lands on the third week of each month. I allow a registration period which should do to the end of the year (oct, nov, dec) as well as selecting “day of week” to ensure it always starts on the Saturday. Now what I get instead of the 19/20 Oct and then every month from there, I get:
Oct 12/13
Nov 9/10

Why does the 19/20 suddenly turn into the 12th? November’s date is wrong. And then there is no december event created? I can replicate this issue every time. I have to individually edit each even’ts date. Any ideas?


studiomedia

September 25, 2013 at 6:33 pm

Thought I should mention this issue only happens sometimes. For example, I just set up a recurring event to occur every month on the first weekend and it worked. So maybe it has something to do with the whole monthly process and how it calculates it?


Tony

  • Support Staff

September 26, 2013 at 5:18 am

Hi studiomedia,

We have been investigating this and are able to re-produce locally.

I’ve created a ticket for the developers to investigate further and find a fix.


studiomedia

September 26, 2013 at 6:32 pm

Hi Tony,
Thanks for the update. I’ll keep my eyes peeled for further progress


Josh

  • Support Staff

September 27, 2013 at 12:41 pm

Hi there,

There are a few factors that are leading to the dates not calculating the way you’re expecting. I’ll detail each one below:

Why does the 19/20 suddenly turn into the 12th?

That’s a potential bug with the way the REM calculates the “Repeat by:” as Day of week.

November’s date is wrong. And then there is no december event created?

It turns out that the Recurring event manager doesn’t calculate the 3rd weekend of each month when you set an event to repeat monthly. It will either fall on the day of week closest to 30 days away or if set to repeat by day of the month it will fall on the 19th of each month.

I can recommend using the Manual option where it asks “Create dates automatically or select manually?” This will allow for setting up a recurring event that falls on the 3rd weekend of each month.


studiomedia

September 29, 2013 at 6:17 pm

Hi Josh,
Thanks for your response. I had a feeling that was the case. Wasn’t sure if the coding had gone as far to calculate a re-occurence like that. But thought I would check anyway. Manual process it is.

Thanks.

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