Support

June 14, 2019 at 4:22 am

Hi Derek,

Yes, that page is current.

However, it’s important to note, the recommended hosts on that page are basically hosting companies which our users have given good feedback on. There’s not really anything host specific within Event Espresso itself, but every user’s site is different and may require more/fewer resources depending on not only the visitors but also your site/event setup.

For example, me, running a site with a custom built theme with no ‘page builder’ and using efficient plugins to do their own specific jobs without bringing in next doors cat, dog, car, kitchen sink and spare wardrobe (just in case) is going to need less resources then a site using a page builder and a bunch of plugins that do 20 different things they aren’t actually needed for and so on.

That’s before you even add EE to mix, which them adds ‘load’ with additional database calls, meaning traffic then comes into the mix (as you can’t cache EE’s request), a lot of traffic for your events means more database calls (which is the case with every e-commerce site), less traffic means less load.

Your event setup can be different to mine, you may have 10 ticket types, 8 datetimes and ask 30/40 questions on the registration form and me, 2 ticket types, a single datetime and maybe 5/10 questions which changes the DB load. It’s small amounts here and there, but depending on traffic small amounts add up and that means you need a ‘better’ server to handle the load.

What all this means is us giving you a hosting recommendation basically means we’ve had feedback that users have used those hosts to work through some of the above. The answer most people don’t want to hear is shared hosting is generally a non-starter with e-commerce sites (again not just EE, but any e-commerce), some users (generally with low traffic or if they have a ‘good’ host that balances the server) can get away with using it but generally you want at least a VPS or better, which costs more.

Having said all that, does this mean you now need to jump to the most expensive package you find or even move away from shared hosting? No. But you need to be aware that the ‘host’ itself isn’t the only factor, the hosting type you chose, the plugins you use, the traffic you get (which can all change very quickly) all come into play so even with a ‘recommended’ host you can still have problems depending on the choices made.

The two hosts on that page are well known so would be good choices in my opinion, but that doesn’t mean they will 100% work for you, they should, but maybe not.

(Note that the above isn’t aimed at your site at all, it’s simply an example of what many sites now use, I haven’t even opened your site to base my reply on just provided some details from my own experience)

June 18, 2019 at 3:41 am

You’re most welcome 🙂