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Recent update crashed EE

Posted: August 9, 2023 at 5:29 am

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chcc

August 9, 2023 at 5:29 am

I’ve just tried updating EE to the latest version and it crashed my very busy site. I’ve requested a backup restore from my web hosts but I’m wondering if anyone else has experienced this or understands this error which has replaced my site …

Error thrown
Class ‘EventEspresso\PaymentMethods\EE_Maintenance_Mode’ not found

Thanks in advance.


Tony

  • Support Staff

August 9, 2023 at 5:54 am

Hi there,

Redownload version 5.0.8.p from your account page.

Then on the site go to Dashboard -> Plugins -> Add New -> Upload plugin.

Select the .zip file you just downloaded and upload. WordPress should tell you there is a version already installed and ask if you want to replace it, do so.

Now retest, do you get the same error?


chcc

August 9, 2023 at 7:06 am

Thanks Tony, but I haven’t got access to the site’s dashboard, the site’s crashed and been replaced with the EE error above. Once the backup is restored I will update WP and several other plugins but will leave EE until I feel confident that the update is stable. I trust that the previous version of EE is compatible with the latest version of WordPress. The list of recent critical core errors in this forum fills me with dread and I hope someone is taking the matter in hand and will provide an explanation.


Tony

  • Support Staff

August 9, 2023 at 9:11 am

All of the critical errors you are seeing are the same issue but I understand your concern.

It’s something that none of our test sites have so not something we could reproduce until a user sent me their database and I could find the cause, they’d now been fixed.


chcc

August 9, 2023 at 9:16 am

Thanks Tony

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