|
adijeff
|
October 7, 2024 at 11:16 am
Hi,
Receipt links in purchaser emails generated by [RECEIPT_URL] shortcode are sending the user to the site homepage. I’ve had this issue before, but this time it’s different. I have checked the following:
1 disabled all plugins except Event Espresso (latest version)
2 switched theme to vanilla Twenty Twenty-Four
3 reset message templates to defaults
4 no security plugins on the site
5 Receipt messages are active in Event Espresso -> Messages -> Settings as well as the message itself
6 mod_sec is enabled, and the host is looking at adding some rules.
7 no PHP errors
I’ve just discovered that some receipt links from last year are working which I did not expect.
Any help appreciated.
|
|
Tony
|
October 7, 2024 at 4:46 pm
Hi there,
Can you link me to an event I can register onto where you can trigger the emails to me so I can take a look?
|
|
adijeff
|
October 8, 2024 at 6:28 am
This reply has been marked as private.
|
|
Tony
|
October 8, 2024 at 8:41 am
This reply has been marked as private.
|
|
adijeff
|
October 8, 2024 at 10:08 am
If you select a free option, you can test it.
https://i.imgur.com/7xTjnQg.png
|
|
Tony
|
October 8, 2024 at 12:16 pm
Yes, but EE always expects at least 1 payment method to be active, even if your processing free tickets EE would expect (and force) at least the Invoice payment method to be active.
On your site you have none, so the offline payment methods aren’t available and wouldn’t be far from showing Invoice and Receipt message types as invalid.
If you go to Event Espresso -> Messages -> Default message templates.
Can you see both Invoice and Receipt listed there?
If so click to edit the receipt, here’s mine:
https://monosnap.com/file/yWF4WiMRR0GMiHSoq4aiWqMEcycbtR
Does it show the context as active?
Like this:
https://monosnap.com/file/4VBFEA4e1GtEua5VlUqgDtjoK4t8F2
|
|
adijeff
|
October 9, 2024 at 4:39 am
Yes, both receipt and invoice htmls are active.
I have enabled bank for you to test. Thank you.
|
|
Tony
|
October 9, 2024 at 5:30 am
Thank you.
So next step, that event is using a custom message template for receipt.
Edit the event and view the Notifications section (usually at the bottom).
In the HTML section, Receipt is set to use a custom template correct?
Click the edit button, does it load the custom template correctly?
Is that one active?
|
|
adijeff
|
October 10, 2024 at 8:30 am
Ah, I see the problem. The custom receipt was inactive, once I activated it the email link worked perfectly. I was sure the first thing I’d checked was that it was active. But maybe I was looking at the default message.
Thanks for your help. You can close this ticket.
|
|
Tony
|
October 10, 2024 at 4:23 pm
Awesome, I’m glad you found the cause.
Any further issues just let us know.
|
