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ncmensspringretreat
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January 28, 2019 at 7:15 pm
One the receipt and invoice, the download pdf button causes the website to hang. Some fraction of the time a pdf is downloaded but it is corrupt. I have seen several other support topics on this issue but none seemed to have a solution. I turned on debug in case you want to take a look: ncmensretreat.com
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Josh
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January 30, 2019 at 7:43 am
Hi,
Have you checked with your web host to make sure the DOM module is installed on your web site’s server? There are a number of requirements that need to be met to allow for using the PDF generator and they are:
DOM extension
GD extension
MBString extension
allow_url_fopen set to true
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ncmensspringretreat
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January 30, 2019 at 10:24 am
Thanks for the reply. I will check on this. Have to admit I am new to this–Is there any documentation you can point me to on web host requirements for PDF generation? Note that our wordpress site is hosted by AWS. Hoping there are a set of instructions out there somewhere on getting a DOM module running on AWS
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Josh
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January 31, 2019 at 8:09 am
Hi,
The requirements for DOMPDF, which is the library Event Espresso uses to generate PDFs, are listed here:
https://github.com/dompdf/dompdf/wiki/Requirements
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ncmensspringretreat
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February 2, 2019 at 1:24 pm
Thank you. Ok, so I got DOMPDF installed. Now when I go to the invoice page, it works great–generates a PDF instantly. But, from the full receipt page, it still fails to download and hangs the webserver. So close! Any ideas what is happening on the receipt page?
ncmensretreat.com
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ncmensspringretreat
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February 2, 2019 at 1:24 pm
Thank you. Ok, so I got DOMPDF installed. Now when I go to the invoice page, it works great–generates a PDF instantly. But, from the full receipt page, it still fails to download and hangs the webserver. So close! Any ideas what is happening on the receipt page?
ncmensretreat.com
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ncmensspringretreat
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February 2, 2019 at 1:45 pm
Ok–this might be a clue. It finally did download an order confirmation PDF after several minutes. The resulting PDF had a bunch of “image not loaded” icons in it. What are these? And is this contributing to the PDF generation h
anging up? You can see the resulting PDF here:
https://drive.google.com/open?id=1lSrmiiPJWk4Zqf147c2iWiqLUX1L-lbE
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ncmensspringretreat
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February 2, 2019 at 2:56 pm
Ok–I figured it out. The receipt message template had the wrong location for the icons. I updated the link locations and PDF generator now works for the receipt page. woohoo!
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Tony
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February 4, 2019 at 5:14 am
Nice work troubleshooting the above.
It sounds like there’s a long timeout on the request for images on your server, so the script hangs just waiting for a response back from the server when there’s no image.
Anyway, I’m glad it’s now working for you, any further problems just let us know.
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